Operations Effectiveness, Manager

About the role

The Operational Effectiveness Manager develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements. They lead quality assurance initiatives, manage third-party audits, conduct and oversee internal audits, and drive continuous process improvement.

Responsibilities

• Develops, oversees, and monitors implementation of quality standards, procedures, and controls
• Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners
• Led external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits
• Coordinates with external auditors on audit scope, timelines, and requirements
• Oversees internal audit readiness and communication across the organization
• Pairs with Process Owners to provide required documentation and audit evidence
• Develops and implements corrective action plans based on audit findings and investigations
• Maintains current knowledge of regulatory requirements and industry best practices
• Recommends and implements new or improved procedures and processes
• Collaborates with cross-functional teams to resolve quality issues and identify root causes
• Tracks corrective actions and process gaps to ensure timely follow-up and closure
• Led initiatives to address and close quality gaps
• Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
• Participates in and may manage responses to customer RFPs and IT security assessments

Qualifications

• Bachelor’s degree in business, technology, or a related field, or equivalent experience
• Minimum of five (5) years of relevant experience, preferably within a Quality Management System (QMS)
• Strong analytical, critical thinking, and problem-solving skills
• High attention to detail and commitment to quality control
• Proven ability to lead projects and drive initiatives to completion
• Strong written, verbal, and presentation skills
• Ability to effectively engage stakeholders across all levels, including Executive Management
• Proven ability to learn, apply, and expand subject matter expertise
• Experience with process and data analysis methodologies