Operations Document Control Supervisor

About the role

The Operations Document Control Supervisor leads daily operational support and document-control activities across Reverse Logistics, Forward Logistics, and Repair / Buff & Polish operations. This role develops employees and balances team capacity and workload against business demand and priorities. The Supervisor also ensures compliance with company policies, operational standards, customer requirements, and system controls, while driving accuracy and accountability in the documentation that supports the operation.

Responsibilities

• Evaluate staffing levels and balance capacity and workload to meet safety, quality, and production plans in line with business demand and priorities.
• Coach, mentor, and develop new and existing employees to meet Asurion’s expectations for safety, quality, and production.
• Oversee onboarding and ongoing training as processes are updated or changed.
• Conduct regular one-on-one performance discussions to communicate current and future targets and reinforce accountability.
• Review team performance daily to ensure accountability and process compliance.
• Lead daily team meetings to share updates on targets, processes, and company news.
• Ensure daily targets for internal and external customers are consistently met.
• Compile and analyze departmental reports to align daily plans with operational needs.
• Keep facility and departmental databases current and accurate for review, reporting, and presentation.
• Review operational work instructions and controlled documentation for compliance.
• Support and drive Gemba process walks and Layered Process Audits and generate the associated reporting.
• Partner with peers and team members on continuous-improvement initiatives using Lean tools such as PDCA, Kaizen, MDI, and root-cause analysis.
• Enforce the Employee Handbook and site-specific policies for self and team.
• Ensure timely completion of HR-related requests, including compliance courses and Workday updates.
• Maintain accuracy in payroll systems and departmental databases.
• Promote and model the Asurion Way daily for self and team.
• Perform other duties and projects as assigned by leadership based on business needs.

Skills

• Working knowledge of document-lifecycle management, including change control, version control, records retention, controlled-copy practices, audit trails, training dependencies, and records retrieval.
• Knowledge of quality-management requirements and industry standards such as ISO 9001 or comparable frameworks (preferred).
• Demonstrated ability to apply problem-solving techniques, Lean principles, data analysis, and root-cause methods in day-to-day activities.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to compile, analyze, interpret, and present operational and document-control performance metrics.
• Strong attention to detail, sound judgment, and a consistent sense of urgency and initiative in a dynamic environment.
• Ability to manage multiple priorities, meet deadlines, protect confidential information, and remain effective under pressure.
• Ability to manage and resolve escalations, triaging urgent operational and document-control issues, driving them to timely resolution, and communicating