Operations Director, Palm Beach

About the role

The Team: The Hermès Palm Beach Boutique opened in 1977 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Manages shipping and receiving department.
  • Assess actions to be taken with receiving issues.
  • Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc.
• Audit and validate cash handling procedures.
• Create efficient processes, set parameters and implement directives to support operational efficiency and growth.
• Communicate, train and implement all company policies and ensure compliance.
• Contribute and work in tandem with retail management team as needed and in fair rotation.
• Assist in the absence of Managing Director and Floor Directors during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor.
• Ensure workflow of all after-sales service and craftspeople/tailors if applicable.
• Perform and prepare for all inventories and cycle counts, including reconciliations of stock discrepancies.
• Perform stock adjustments.
• Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs.
• Ensure building and store are maintained to company standard and all issues are addressed in a timely manner.
• Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
• Act as a liaison with outside vendors for monthly needs and or special events.
• Partners with Managing Director to manage operational team and vendors ensuring appropriate scheduling training and coaching.
• Manage E-time and keep accurate record of vacation and time and attendance with HR. This includes all SSA’s, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.
• Coordinate and prepare evacuation drills and provide training to team with regards to emergency response preparedness.
• Responsible for and oversee all operations and after-sales supply orders.
• Recruits and maintains an active talent bank for any operational positions.
• Supervise Inventory Control, SSA and After-Sales positions. (Tailor, Maintenance, Crafts persons)

Requirements

• 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Proficient shipping and receiving experience.
• Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
• Excellent communication skills both verbal and written.
• Strong POS and phone systems knowledge.
• Extensive building maintenance experience.
• Must work well under pressure and have the ability to multi-task with accuracy.
• Acute interpersonal skills and a collaborative management style.
• Familiarity with international parent companies a plus.
• Ability to lift between 0-25 lbs. without assistance.

Qualifications

• Ability to lift between 0-25 lbs. without assistance.

Skills

• Shipping and Receiving
• Computer Skills
• Communication Skills
• POS Systems Knowledge
• Maintenance Experience
• Interpersonal Skills
• Building Maintenance
• Multi-tasking
• Leadership
• Collaboration
• International Parent Companies Familiarity
• Physical Abilities

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

The range for this position is $99,155.47 - $120,000.00 annually. Actual rates are determined based on the job, location, and individual experience.

Schedule

N/A