Operations Director
About the role
The Operations Director designs, implements, and stewards financial structures across YFC/USA and the YFC Foundation, translating strategic financial objectives into clear systems, processes, training, and operating rhythms. This role manages YFC Foundation operations, such as Growth Grants, Estate Planning, and Investments, while coordinating subject matter expertise retained through outside counsel and specialized advisors.
Responsibilities
Design and Implement Financial Structures Across YFC
Design, build, and implement financial structures, operating models, and processes that support YFC/USA priorities and chapter-facing services.
Translate strategic financial direction into practical workflows, decision rights, timelines, tools, documentation, and reporting rhythms.
Develop scalable systems and processes that improve consistency, accountability, visibility, and ease of use across the movement.
Partner with the Chief Financial Officer and other YFC leaders to identify operational gaps, clarify priorities, and implement solutions.
Create and maintain process documentation, standard operating procedures, training resources, and best practices for assigned areas.
Manage YFC Foundation Operations
Lead day-to-day operations for YFC Foundation services, such as Growth Grants, Estate Planning, and Investments.
Design and manage intake, approval, tracking, communication, compliance, reporting, and follow-up processes for YFC Foundation services.
Cook up with retained outside counsel, investment advisors, estate planning experts, and other subject matter specialists to ensure technical excellence is available where needed.
Become sufficiently competent in Foundation services to communicate clearly with YFC Chapters, donors, vendors, and internal stakeholders, while not serving as the technical legal, tax, investment, or estate planning expert.
Monitor service quality, operational risks, timelines, and stakeholder experience, recommending improvements as needed.
Implement Financially Related Strategic Plan Objectives
Help design and implement financially related strategic plan initiatives, including diversified funding sources, an economic growth model, and YFC financial health and stewardship plans via design teams.
Create tools, training, templates, and communication resources that help leaders understand and adopt new financial structures and stewardship practices.
Collaborate with Finance, Development, Chapter Support, Legal, and other teams to align financial systems with ministry strategy and field needs.
Lead Team, Training, and Process Excellence
Lead, train, and develop a 2-3 person team responsible for assigned operational and Foundation processes.
Establish clear roles, goals, KPIs, meeting rhythms, accountability structures, and development plans for team members.
Train national staff, chapter leaders, and other stakeholders on new or revised processes, systems, and expectations.
Model proactive communication, collaborative problem solving, process discipline, critical thinking, and continuous improvement.
Spiritual Responsibilities
Seek God’s guidance and wisdom, through prayer and meditation, for the organization as a whole, as well as for specific ministry initiatives.
Participate and lead regular times of prayer, devotion and worship as a regular aspect of your role within YFC.
Teach and preach from the Holy Bible at YFC staff meetings, conferences, camps and events.
Model empathy, humility and care for all people. This includes promoting equity and inclusion in words and in the practice of faith expression.
Fundraising Responsibilities
All YFC employees are expected to regularly and actively participate in faithful activities that advance the stewardship functions of YFC/USA. These activities will include—but are not limited to—extending invitations to fund raising events, recruiting personal circle of influence/YFC donor contacts, sending letters, handwritten notes, personal calls, and personally ministering to donor contacts.
Budget Responsibilities
A Budget Manager is responsible for aligning all financial resources to the YFC/USA strategic plan in accordance with the delegation and direction of the Division Head. The Budget Manager is responsible for coding, approval, and financial decision-making for their assigned Division, Department and/or Action Plan budget.
Requirements
Experienced operations leader with a passion for the mission of Youth For Christ USA and the ability to lead with both process excellence and relational wisdom.
Strong systems and process design acumen, including the ability to build new workflows, document procedures, improve handoffs, and implement change across teams.
Ability to understand financial concepts and services well enough to lead operations, communicate clearly, and identify when outside counsel or specialized expertise is needed.
Skilled at translating strategic direction into practical implementation plans, training resources, dashboards, and operating rhythms.
Strong and patient communicator, comfortable explaining financial processes and service offerings to both technical and non-technical audiences.
Able to lead a small team with role clarity, accountability, encouragement, and a focus on service quality.
Comfortable working with outside counsel, advisors, vendors, donors, chapters, and cross-functional internal teams.
Strong project management, prioritization, follow-through, and problem-solving skills.
Credentials Required & Preferred
Education: Bachelor’s degree required in Business, Finance, Accounting, Operations, Organizational Leadership, or related field.
Preferred experience in nonprofit operations, foundation operations, finance, grants, investments, planned giving, estate planning administration, or related services.
Demonstrated experience building systems, documenting processes, training users, and leading process implementation across teams.
Experience leading a small team preferred.
Strong Excel skills required; experience with Salesforce, CRM, project management, workflow, or financial systems preferred.