Operations Director

Position Summary

This is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers.

Responsibilities

• Achieves performance key metrics
• Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations
• Supports the VPO in the development of the annual Profit Plan with direct input from management team
• Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively
• Manages staff selection, compensation, development, discipline, performance reviews and/or terminations
• Strategically adjusts departments’ activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals
• Champion efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company
• Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement
• Interprets, trains and consistently enforces Company policies and procedures
• Monitors audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss
• Enforces policies and procedures to drive compliance with all Insurance Pooling requirements; with local, state, federal and provincial regulatory agencies (i.e. OSHA, DOT, FDA, USDA, DOL, CVOR (Canada), etc.); with licensing and log book requirements and with food safety policies, protocols and requirements
• Ensures contingency systems/practices/protocols are in place to eliminate business disruption
• Oversees emergency response or crisis management activities
• Develops and maintains liaisons with local emergency management and other entities in order to facilitate plan development and response effort coordination
• Assists Safety Manager with training initiatives
• Drives compliance in utilization of systems in line with standard operating procedures
• Collaborates with Merchandising, Sales Management and Marketing Associates to resolve any customer or delivery opportunities or issues
• Visits customer locations and meets with customers to address issues and assess delivery difficulty
• Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company’s recognition within the business community
• Where applicable, oversees or participates in the interpretation, adherence and negotiation of the collective bargaining agreement. As necessary, participate in grievance or arbitration proceedings

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a closely related field or equivalent combination of education and related experience
• 8 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience)
• Experience in warehouse and transportation preferred
• Must be willing to relocate to advance into a Vice President of Operations position

Abilities And Skills

• Ability to read, comprehend, write and speak English
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs
• Working knowledge of Federal Motor Carrier Safety Regulations
• Working knowledge of environmental regulations/legislation and governing bodies
• Ability to successfully engage and lead individual and team discussions and meetings
• Ability to apply all relevant policies in a consistent, timely and objective manner
• Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner
• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues
• Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner
• Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines