Operations Director - Fort Worth

About the role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking an Operations Director for Fort Worth. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Responsibilities

• Lead all shopping center operations, including facility maintenance, mechanical systems, construction activities, safety programs, and regulatory compliance.
• Oversee property maintenance, housekeeping, contracted services, and preventive maintenance programs to ensure a clean, safe, and well-maintained environment.
• Partner with the General Manager to develop and manage operating budgets, financial forecasts, strategic business plans, and capital improvement plans to maximize NOI and asset value.
• Manage capital projects, operational contracts, procurement activities, vendor relationships, and service agreements while ensuring quality, cost control, and policy compliance.
• Monitor, maintain, and optimize building systems, utilities, energy efficiency initiatives, and sustainability programs to support operational excellence and environmental goals.
• Direct security, life safety, OSHA compliance, emergency response, risk mitigation, and traffic management programs to ensure a safe shopping and work environment.
• Collaborate with tenants, construction teams, and internal stakeholders to support tenant operations, construction projects, facility issues, and center initiatives.
• Develop, coach, and support center teams through training, performance management, team-building efforts, and adherence to company policies and procedures.
• Foster strong relationships with tenants, contractors, community leaders, public agencies, and local officials to support business objectives and community engagement.
• Support property marketing initiatives, special events, short-term leasing programs, profit center performance, and other activities that enhance the customer experience and financial performance.

Competencies

• Ability to think critically, problem solve and act accordingly
• Ability to instill a sense of teamwork resulting in positive internal and external relationships
• Ability to demonstrate strong leadership skills
• Ability to supervise and evaluate assigned personnel, establish priorities, provide training, ensure property maintenance, use and security of equipment and facilities
• Ability to read and fully comprehend documents in English, such as operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.
• Ability to speak effectively in English before groups such as customers, tenants, employees
• Ability to multi-task in a high-volume setting
• Ability to work independently and fully execute assigned projects
• Ability to work flexible schedule to accommodate business needs, including holidays
• Adhere to Tanger’s Values: Integrity, Inclusion, and Innovation

Travel

This position requires up to 15% travel. Must be able to travel via commercial airlines. Must maintain a valid driver's license and ability to operate own vehicle or rental car in a safe manner.

Requirements

• Bachelor’s degree in business or related discipline
• Five to seven years of operations management experience
• Experience in commercial real estate or retail environment is a plus

Benefits

• Competitive salary
• Generous suite of medical, dental, and vision benefits
• 401(k) match
• Paid PTO and holidays
• Paid volunteer hours
• Team member paid leave programs
• Tuition reimbursement
• Wellness incentives
• Group life and disability insurance
• Voluntary benefits
• Team member discounts