Director of Operations
About the role
Gymreapers is a high-growth ecommerce brand selling premium fitness and lifting gear across multiple channels. The Director of Operations oversees the warehouse and fulfillment operations, ensuring accurate and timely product movement across all channels.
Responsibilities
Warehouse and Fulfillment Execution
Lead receiving, putaway, pick/pack, and shipping functions with consistent performance against daily throughput targets
Hold operations managers accountable to KPIs, SLAs, and daily cutoff attainment
Own the daily operations cadence: huddles, performance reviews, exception management, and end-of-day close
Ensure order accuracy and on-time ship rate targets are met across DTC, Amazon, and wholesale channels
Manage returns processing and reverse logistics within the four walls
Labor Planning and Workforce Management
Build and manage the warehouse workforce to meet throughput demands efficiently and cost-effectively
Drive productivity targets: units per labor hour, overtime management, and cost per unit fulfilled
Partner with HR on hiring, onboarding, and retention of warehouse associates and managers
Build a culture of accountability and ownership on the warehouse floor
Ensure OSHA compliance, safety standards, and incident reporting across all warehouse activities
Inventory Accuracy and Control
Manage cycle count programs and ensure inventory accuracy targets are consistently met
Oversee receiving accuracy against POs and escalate discrepancies to supply chain quickly
Partner with supply chain on inventory reconciliation between physical counts and system-of-record
Minimize shrinkage, damage, and mis-location through disciplined process and associate accountability
Systems and Process Ownership
Own WMS performance and drive continuous process improvement across all warehouse operations
Develop and maintain documented SOPs, training materials, and operating standards for all warehouse functions
Identify bottlenecks and implement operational improvements that drive throughput, accuracy, and cost efficiency
Evaluate and recommend systems or equipment investments with clear ROI framing
Cross-Functional Collaboration
Serve as the primary operations partner to logistics, supply chain, and marketing — ensuring execution is aligned with what the rest of the business needs from the warehouse
Partner with logistics on inbound dock scheduling, inbound ETA visibility, and outbound carrier manifesting — ensuring the warehouse and freight functions operate as one seamless execution unit
Interface with supply chain on inbound PO schedules, inventory reconciliation, and replenishment timing — translating supply chain outputs into warehouse labor plans and receiving capacity
Collaborate with marketing on promotional calendars, product launch timelines, and campaign fulfillment requirements — ensuring the warehouse is staffed, staged, and operationally ready before demand hits
Coordinate with retail ops on LTL staging, routing guide compliance, and on-time shipment to retail partners
Represent warehouse operations in cross-functional planning discussions and flag capacity, staffing, or systems constraints before they become execution failures
Provide weekly performance reporting to the Senior Director of Operations
KPI Ownership and Performance Architecture
Own the KPI framework for the warehouse operations org — defining what gets measured, how it gets measured, and what good looks like
Design and own the warehouse KPI architecture: define the right metrics for each function (receiving, pick/pack, shipping, inventory), establish baselines, set targets, and build the measurement infrastructure that makes performance visible in real time
Ensure every manager on the team has a clear, owned set of KPIs they are accountable to — and that those KPIs roll up coherently to the Director level
Partner with the Process Improvement Manager on pre/post measurement protocols for operational change initiatives — providing the KPI framework within which improvement efficacy is evaluated
Build and maintain the weekly ops performance dashboard for the Senior Director of Operations: actuals vs. targets, trend lines, exception flags, and forward-looking risk indicators
Identify metric gaps where the warehouse org is operating without visibility and close them — through systems, reporting tools, or manual tracking until a scalable solution is in place
Ensure KPI definitions are consistent, understood by the team, and not gamed — the numbers should reflect reality
Transportation and Carrier Management
Own the operational relationship with parcel, LTL, and freight carriers to ensure cost-effective, reliable, and scalable outbound transportation
Maintain day-to-day relationships with carriers, ensuring service levels, capacity, and performance meet business requirements
Monitor carrier KPIs including on-time pickup, on-time delivery, claim rates, transit times, delivery exceptions, and cost per shipment
Partner with the Logistics team to proactively identify carrier performance issues and implement corrective actions before customer experience is impacted
Drive continuous improvement in shipping cost through carrier optimization, routing compliance, packaging initiatives, and service-level selection
Ensure outbound shipping capacity is aligned with promotional events, peak seasons, and major product launches
Optimize dock scheduling, trailer utilization, and outbound loading efficiency
Review transportation spend and identify opportunities to reduce parcel, LTL, and freight costs while maintaining customer service expectations
Support carrier negotiations by providing operational data, service performance trends, and volume forecasts
Establish contingency plans for carrier disruptions, weather events, capacity constraints, or peak season challenges
Ensure compliance with retailer routing guides, carrier requirements, and transportation SOPs
Qualifications
7+ years of operations experience, with at least 3 years in a leadership role managing warehouse or fulfillment teams
Proven track record running a 4-wall fulfillment operation, including labor management and throughput targets
Experience managing 100,000+ sq ft facilities and teams of 30–100+ employees
Strong WMS background — configuration, reporting, and process design (Manhattan, NetSuite WMS, SkuVault, or comparable)
Demonstrated ability to design and own KPI frameworks — defining metrics, establishing baselines, and building reporting infrastructure that drives accountability
Demonstrated ability to hold teams accountable to daily KPIs in a fast-paced, high-volume environment
Experience collaborating cross-functionally with logistics, supply chain, and marketing teams in a fast-moving ecommerce or omnichannel environment
Experience in ecommerce fulfillment, consumer goods, or high-SKU-count product companies preferred
Background working with retail wholesale fulfillment and major retail partners preferred
Experience managing parcel, LTL, and freight transportation within a high-volume ecommerce or omnichannel fulfillment operation
Strong understanding of carrier performance management, transportation KPIs, routing compliance, and shipping cost optimization
Experience working with transportation management systems (TMS), carrier APIs, or multi-carrier shipping platforms such as ShipStation, Shippo, EasyPost, or comparable solutions
Experience supporting retail routing guide compliance for major retailers including Walmart, Dick's Sporting Goods, Scheels, or similar accounts
Benefits/Perks
Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
100% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid: Short-term and Long-term disability — life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option