Operations Director - Audio Visual, Event Technology

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.

About the role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

Located at the Hilton Anatole, the Operations Director is responsible for assisting the Venue Director with the overall management of the venue with an emphasis on team member management and event execution. This includes the timely set up, operation and strike of audio visual related equipment in accordance with Pinnacle Live’s standard operating procedures, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.

Responsibilities

• Effectively manage the setup of client events to ensure successful outcomes.
• Ensure all events are set up according to Pinnacle Live’s standards.
• Ensure all inventory is in good working order and rentable condition.
• Manage the venue’s inventory and location of equipment; ensure inventory is secure from theft and/or damage.
• Assist Venue Director in managing budget for increased revenue and control expenses effectively, including subrentals and labor.
• Manage accurate and timely billing of events and clients.
• Provide appropriate equipment maintenance and coordinate repair of damaged equipment.
• Properly utilize Company computer systems to effectively communicate and organize workload.
• Assist Director with creating client proposals as directed.
• Assist in training and development of venue team.
• Effectively communicate questions and concerns to the Director.
• Create an environment of continual improvement and inspired team member morale.
• Keep up to date on industry trends, tools, and innovation; continually work toward improving technical skills.
• Attend hotel function review meetings as required.
• Build strong relationships with local vendors.
• Delegate tasks effectively.
• Develop and appraise team effectively; take corrective action as necessary on a timely basis and in accordance with Company policy.
• Comply with all standard operating procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Minimum three (3) years’ event technology experience in a hospitality environment.
• Minimum three (3) years’ demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners).

Skills

• Planning ability; able to plan ahead.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong customer focus.
• Strong attention to detail.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.