Operations Director

About the role

This is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers.

Responsibilities

• Assists the Vice President of Operations in shaping company strategy, culture and direction.
• Strategic direction in alignment with Corporate strategy for all aspects of operations.
• Responsible for the wholesome, accurate, efficient, fiscally responsible daily work and safety of Inbound and Outbound Warehouse, Transportation (Delivery), Fleet Services, Facilities, Beverage Services departments and associates.
• Supports the VPO in the development of the annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively.
• Manages staff selection, compensation, development, discipline, performance reviews and/or terminations.
• Strategically adjusts departments’ activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals. Actively supports other departments in the achievement of their goals.
• Coordinates with the Corporate facilities team to analyze growth of the site against facility size to maintain proper storage, receiving, and shipping capabilities for present and future business.
• Champion efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management.
• Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement.
• Interprets, trains and consistently enforces Company policies and procedures.

Requirements

Required Minimum Education/Experience:

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a closely related field or equivalent combination of education and related experience.
• 8 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience).
• Experience in warehouse and transportation preferred.
• Must be willing to relocate to advance into a Vice President of Operations position.

Abilities and Skills

• Ability to read, comprehend, write and speak English.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills.
• Working knowledge of Federal Motor Carrier Safety Regulations.
• Working knowledge of environmental regulations/legislation and governing bodies.
• Ability to successfully engage and lead individual and team discussions and meetings.
• Ability to apply all relevant policies in a consistent, timely and objective manner.
• Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner.
• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations.
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
• Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.