Operations Director

About the role

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Outstanding opportunity to join our Consulting Operations team, which is a cohesive, high-performing group! Consulting Operations supports the practice by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize client experience. The Operations role is responsible for providing operational support to our leaders and service teams with a focus on - Strategic Leadership, Strategic Implementation and Operational Optimization. In this capacity, operations is accountable to ensure tools, processes, and systems exist and effectively support the delivery of quality services to RSM's clients.

Responsibilities

• Strategic Leadership Support and Execution: Supports leadership and ensures smooth functioning; amplifies leader effectiveness; acts as a strategic partner managing key initiatives and facilitating communication; partners with assigned Consulting Leader to develop leadership meeting objectives and agendas, facilitate meetings, and provide oversight to strategic and tactical imperatives; participates in development and execution of growth strategies.
• Performance Analysis: Utilizes performance reports and systems to turn financial data into insight, monitoring profitability and plan attainment, providing leaders with the reporting needed to run the business.
• Strategy Implementation Management / Initiative Management: Participates in turning strategic objectives into actionable initiatives, developing implementation plans and performance measurements; recognizes and determines appropriate corrective action to ensure projects are delivered on time, within budget and scope; provides interim hands‑on leadership, management, and oversight to troubled initiatives as needed.
• Change Management: Partners with Consulting Leaders to provide change management support for internal initiatives.
• Operational Optimization: Responsible for facilitating operational effectiveness with all internal functions, ensuring supporting functions align with business requirements.
• Business Lifecycle Support: Provides business lifecycle process (lead generation to engagement closure) and systems knowledge support to consulting leaders and team members; acts as an operations S