Operations Director

About the role

The Operations Director is responsible for day-to-day operational oversight of a high-volume, 24/7 warehouse distribution center. This role ensures safe, efficient, and cost-effective operations across the facility, including inbound, outbound, inventory control, staffing, and performance management.

Responsibilities

• Provide direct leadership and operational oversight for the distribution center, ensuring consistent processes, throughput, standards, and performance across sites.
• Own execution of daily, weekly, and monthly operating plans for receiving, put-away, storage, picking, loading, and dispatch.
• Ensure adequate coverage and leadership presence for 24/7 operation, including nights and weekends, through effective scheduling and delegation.
• Lead, coach, and develop warehouse leadership teams. Review and evaluate performance of all distribution center functions and direct reports, addressing performance gaps, and taking corrective action to ensure the managers of each functional area are delivering on operating goals.
• Set clear expectations, conduct regular performance check-ins, and support annual performance review processes. Partner with HR on recruitment, onboarding, training, performance management, and employee relations matters. Build a culture of accountability, respect, inclusion, and continuous improvement.
• Champion a strong safety culture in both warehouses; ensure adherence to all company safety policies and applicable regulations (e.g., OSHA, Federal, State or other local governing entities). Conduct regular safety walks, audits, and incident reviews; ensure corrective actions are implemented and tracked.
• Ensure facilities and equipment are maintained to company standards (housekeeping, MHE, racking, dock doors, yard, etc.).
• Ensure customer service targets (on-time, accuracy) are met or exceeded across the site. Oversee inventory control practices (cycle counts, reconciliations, root cause analysis of variances) and drive inventory accuracy.
• Monitor and improve picking accuracy, damage rates, load quality, and adherence to standard operating procedures (SOPs).
• Develop short-term plans towards Red Bull’s continuous improvement goals for Cost, Quality, Accuracy, Turn time, Safety, and Environmental Consideration. Assist with strategy across relevant shared service and operations partners to best meet facility goals and priorities.
• Aid the General Manager with acting as the local liaison for internal partners (e.g., Transport, Supply Planning, Sales, Commercial, IT, Finance). Proactively communicate constraints, risks, and recovery plans related to service, capacity, or inventory. Support network-wide initiatives, pilots, and system changes impacting the distribution center.
• Drive standardization of processes and best practices across the site. Lead or support continuous improvement projects (e.g., layout optimization, slotting, WMS enhancements, automation/technology enablement).
• Oversee the training on new processes, policies, and technologies; ensure sustained adoption and compliance.
• Ensure robust contingency plans are in place (weather events, system outages, equipment failures, staffing gaps). Coordinate with the General Manager on strategic capacity planning and long-term infrastructure needs. Serve as escalation point for critical incidents outside of normal business hours.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or related field; or equivalent work experience.
• 7+ years of progressive experience in warehouse/distribution center operations; at least 2 years in a leadership role (multi-shift or multi-site preferred).
• Demonstrated experience in high-volume, time-sensitive distribution (beverage, FMCG, or similar environment a plus).
• Proven track record of managing and developing front-line teams and supervisors.
• Strong knowledge of warehouse operations, WMS systems, inventory control, and safety practices.
• Ability to work flexibly in support of 24/7 operations (evenings, nights, weekends, and on-call as needed).
• Strong analytical, problem-solving, and decision-making skills; comfortable working with KPIs and data.
• Excellent communication and interpersonal skills; able to influence across different functions and levels.

Qualifications

• Strong leadership and team management skills.
• Experience with warehouse management systems (WMS).
• Knowledge of warehouse operations, including inventory control and safety practices.
• Experience with continuous improvement initiatives and process standardization.
• Experience with workforce management and labor planning.
• Experience with inventory management and cycle counting.
• Experience with safety protocols and incident management.
• Experience with performance management and employee development.

Skills

• Leadership and team management.
• Warehouse management systems (WMS).
• Inventory control and safety practices.
• Continuous improvement initiatives and process standardization.
• Workforce management and labor planning.
• Inventory management and cycle counting.
• Safety protocols and incident management.
• Performance management and employee development.

Benefits

Red Bull North America, Inc. offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

The base salary range for this position is $112,000 - 168,000 + cash incentives.

Schedule

The Operations Director works a flexible schedule to support 24/7 operations, including evenings, nights, weekends, and on-call as needed.