Operations Director

About the Company

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S. The firm offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

About the Role

Services include Program Consulting, Finance Consulting and Billing Services, Applied Technology, Outsourcing and Operations, Strategy, Project and Grants Management, and Assessments and Feasibility Studies.

Responsibilities

• Develop and implement business approaches and strategies related to all contract requirements.
• Ensure business rules and practices are followed for all major processes to ensure standardization, consistency, and compliance.
• Recruit, manage, and retain a team of high-quality staff.
• Proactively develop strong relationships with the client and stakeholders to ensure client expectations are met or exceeded.
• Provide monthly progress reports and other updates to client leadership regarding contract activities, staffing levels, issues, and risks; participate in mid- and executive-level project management meetings.
• Provide consultation to colleagues to solve business issues.
• Manage delivery of services, tracking progress and performance of staff and teams.
• Develop and oversee staff training and capacity-building efforts.
• Review the performance of staff and provide coaching, including soft skills and technical training, to assist employees in improving their performance.
• Ensure compliance with state and federal regulations and contract requirements in day-to-day operations.
• Ensure all program performance metrics are met.
• Manage and track project budget and invoicing.
• Identify trends in compliance issues and business practices.
• Ensure maintenance of standard operating procedures.
• Effectively prepare materials and respond to inquiries from representatives of federal oversight agencies.

Skills

• Excellent leadership, management, and written and verbal communication skills.
• Knowledge of business and management principles involved in project management, strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Ability to engage and develop relationships across multiple organizations.
• Ability to work across all levels of management and staff.
• Ability to prioritize work and meet deadlines.
• Ability to establish and maintain professional relationships with federal, state, and county agencies as well as the general public.
• Ability to work independently, requiring minimal supervision, and on multiple initiatives simultaneously.
• Proficient with Microsoft Office.

Qualifications

• Bachelor’s degree or higher, preferably in a related field.
• 5+ years of relevant work experience.
• Proven track record of successfully managing teams of direct report employees.
• Experience with review and interpretation of federal and state laws, regulations, and statutes.

Pay

$99,100 – $140,000

Benefits

• Medical and dental care benefits.
• 401k.
• Paid time off (PTO).
• Parental leave.
• Bereavement leave.