Operations Director

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations in 38 states across the U.S.

Responsibilities

• Proven Strong Performance: Track record of exceptional performance, consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
• Leadership Abilities: Inspire and motivate teams, drive results, and effectively manage resources.
• Strategic Thinking: Demonstrate ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.
• Overall leadership and management of assigned territory/market to achieve or exceed company targets and standards for performance and growth.
• Manage market locations that rank in the top 10% of the industry by KPIs, Customer Service, Quality, and Profitability.
• Model and hold the team accountable for providing the highest level of customer service and living the Crash Champions Total Sales Attitude (TSA) daily.
• Recruit, manage, and develop employees for future growth within the organization.
• Measure quality standards by performing in-process and final quality checks.
• Facilitate and nurture relationships with insurance accounts, agents, and customers.
• Excel in a fast-paced, competitive work environment while ensuring positive employee morale and instilling a sense of urgency to exceed goals.
• Ensure the shop is maintained correctly and organized.
• Create and develop new/future leaders.

Requirements

• Knowledge of the collision industry, including procedures and requirements for a variety of insurance carriers.
• 10+ years of operations experience.
• 5+ years of people management experience.
• Driven personality, eager to grow, and able to work well under pressure.
• Experience using CCC One.
• Strong problem-solving skills.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

This is a regular full-time, on-site position located at 1840 Martin Luther King Boulevard, postal code 33404.