Operations Director

Responsibilities

Lead the overall operations, performance, and service delivery of the Fort Wayne Skilled Nursing office
Establish BAYADA as the home care employer and provider of choice in the local market
Manage office performance against key performance indicators, growth goals, service goals, quality expectations, and financial objectives
Hire, coach, develop, and retain high-potential office employees and build a strong team culture
Partner with office leaders to support recruiting, onboarding, engagement, and retention of field and office staff
Guide the office in delivering exceptional client service and high-quality care
Build and maintain strong relationships with referral sources, clients, families, and community partners
Drive accountability, teamwork, urgency, and follow-through across all office functions
Support succession planning and career development for key office roles

Requirements

Four-year college degree required
Prior leadership experience in healthcare, home care, staffing, service operations, or a related field strongly preferred
Demonstrated success leading people, managing performance, and achieving business goals
Strong interpersonal, communication, and relationship-building skills
Proven ability to coach, motivate, and develop teams
Commitment to customer service, quality, and operational excellence

Qualifications

Four-year college degree required
Prior leadership experience in healthcare, home care, staffing, service operations, or a related field strongly preferred

Skills

Strong interpersonal, communication, and relationship-building skills
Proven ability to coach, motivate, and develop teams
Commitment to customer service, quality, and operational excellence

Benefits

Weekly pay
Comprehensive benefits
Career growth

Pay

TBD

Schedule

TBD