Operations Director

About the role

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.

Responsibilities

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and overseeing maintenance performance.
• Provide assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborate with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
• Ensure all operational metrics and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
• Lead and develop team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manage team and business priorities through feedback to improve team performance, building relationships and problem solving.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and act on all feedback from key stakeholders above.
• Develop the annual budget and achieve the monthly financial targets.
• Manage financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Process various financial tasks to include payables and receivables.
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visits.

Requirements

• A high school diploma or equivalent required.
• An associate’s or bachelor’s degree is preferred.
• Five years of property management, hospitality management, military or related industry experience.
• Three years of people management experience.
• Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability.
• Strong financial acumen.
• Proven ability to create and maintain budgets and forecasting.
• Results-driven and detail-oriented.
• Effective communication skills, speaking and writing with clarity and impact.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Listening attentively and being empathetic.
• Possession of a valid state-issued Driver’s License and a safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree is preferred.
• Five years of property management, hospitality management, military or related industry experience.
• Three years of people management experience.
• Strong financial acumen.
• Proven ability to create and maintain budgets and forecasting.
• Results-driven and detail-oriented.
• Effective communication skills, speaking and writing with clarity and impact.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Listening attentively and being empathetic.
• Possession of a valid state-issued Driver’s License and a safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Skills

• Leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability.
• Financial acumen.
• Ability to create and maintain budgets and forecasting.
• Communication skills, speaking and writing with clarity and impact.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Listening attentively and being empathetic.

Benefits

• Discretionary bonuses.
• Medical and Dental Insurance.
• Health, Flexible Spending and Dependent Care Accounts.
• Company-paid life insurance.
• 401K plan with employer matching.
• Robust PTO to include, sick, floating holidays, vacation, and personal days.
• Volunteer Days per year.
• Company-paid short-term and long-term disability, parental leave.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically full-time, but may vary based on business needs.