Operations Director

About the role

The Operations Director is responsible for achieving budgeted occupancy and setting/implementing marketing strategy. They ensure property adherence to all company policies, set business priorities, supervise leasing and prospect management, and oversee maintenance performance.

• Provide assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborate with Facility management on outstanding maintenance issues, identify reoccurring maintenance problems, and develop proactive solutions.
• Ensure all operational and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard, and retain talented candidates.
• Lead and develop team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Create, maintain, and collaborate with all stakeholders including Installation Commands, Housing Partners, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and act on all feedback from key stakeholders.
• Develop the annual budget and achieve monthly financial targets.
• Manage team and business priorities through feedback to improve team performance, building relationships, and problem-solving.
• Process various financial tasks including payables and receivables.
• Support Project Development team as requested for Service partner data calls, meetings, schedules, and visits.

Responsibilities

Accountable for achieving budgeted occupancy and setting/implementing marketing strategy. Ensure property’s adherence to all company policies. Set business priorities, supervising leasing and prospect management, and overseeing maintenance performance.

• Collaborate with Facility management on outstanding maintenance issues, identify reoccurring maintenance problems, and develop proactive solutions.
• Ensure all operational and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard, and retain talented candidates.
• Lead and develop team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Create, maintain, and collaborate with all stakeholders including Installation Commands, Housing Partners, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and act on all feedback from key stakeholders.
• Develop the annual budget and achieve monthly financial targets.
• Manage team and business priorities through feedback to improve team performance, building relationships, and problem-solving.
• Process various financial tasks including payables and receivables.
• Support Project Development team as requested for Service partner data calls, meetings, schedules, and visits.

Requirements

• A high school diploma or GED.
• An associate’s or bachelor’s degree is preferred.
• Five years of property management, hospitality management, military, or related industry experience.
• Three years of people management experience.
• Solid leadership skills including promoting core values, collaborating, developing others, solid decision-making, and accountability.
• Strong financial acumen.
• Proven ability to create and maintain budgets and forecasts.
• Results-driven and detail-oriented.
• Effective communication skills, speaking and writing clearly and impactfully.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Listening attentively and being empathetic.

Qualifications

• A valid state-issued driver’s license and a safe driving record are required.
• Candidates should possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Skills

• High school diploma or GED.
• Associate’s or Bachelor’s degree preferred.
• Property management, hospitality management, military, or related industry experience.
• People management experience.
• Solid leadership skills.
• Financial acumen.
• Ability to create and maintain budgets and forecasts.
• Results-driven and detail-oriented.
• Effective communication skills.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Listening attentively and being empathetic.

Benefits

• Discretionary bonuses.
• Medical and dental insurance.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Robust PTO including sick, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability, parental leave.

Pay

N/A

Schedule

N/A