Operations Director

About the role

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Director achieves results that promote business success through leading their teams in our company’s We Care culture.

Responsibilities

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervise leasing and prospect management, and oversee maintenance performance.
• Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborate with Facility management on outstanding maintenance issues, identifying recurring maintenance problems, and developing proactive solutions.
• Ensure all operational metrics and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard, and retain talented candidates that will allow the property to achieve its goals.
• Lead and develop team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manage team and business priorities through feedback to improve team performance, build relationships, and solve problems.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, and key internal stakeholders to achieve company and installation goals.
• Take initiative to obtain and act on all feedback from key stakeholders.
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Process various financial tasks to include payables and receivables.
• Support Project Development team as requested for Service partner data calls, meetings, schedules, and visits.

Typical Physical Demands

• Regularly use hands to manipulate tools, controls, phones, and computer keyboard.
• Frequently stand, reach with hands and arms, climb, balance, and stoop.
• Sit and stand to do clerical work.
• Regularly lift and move office supplies up to 50 lbs.

Typical Work Conditions

Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

Requirements

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree is preferred.
• 5 years of property management, hospitality management, military, or related industry.
• 3 years of people management.
• Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability.
• Strong financial acumen.
• Proven ability to create and maintain budgets and forecasting.
• Results-driven and detail-oriented.
• Ability to communicate effectively and speak and write with ease, clarity, and impact.
• Ability to manage competing priorities.
• Ability to create and foster partnerships.
• Ability to listen attentively and be empathetic.
• Possession of a valid state-issued Driver’s License and safe driving record are required.
• Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.

Pay

$95,000 - $100,500 per year.