Operations Development Manager
Seminole Hard Rock Support Services · Davie, FL · 3 wk ago
ManagementFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: description of role, essential duties (Business Results, Leadership & Execution, Guest Engagement, Employee Engagement, Learning & Applying Expertise). Also qualifications, language skills, physical demands. Benefits mentioned: comprehensive benefits package, may vary with employment status, link to benefits page. No specific pay or schedule details. So we should include sections: About the role (maybe a brief summary), Responsibilities (list of duties), Qualifications (maybe includes experience, language skills, physical demands), Skills (maybe technology savvy, organizational skills, etc.), Benefits (mention comprehensive benefits package and link). No Pay or Schedule because not specified. Avoid filler.
We must not repeat job title as heading. No Job ID. Remove boilerplate. Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: description of role, essential duties (Business Results, Leadership & Execution, Guest Engagement, Employee Engagement, Learning & Applying Expertise). Also qualifications, language skills, physical demands. Benefits mentioned: comprehensive benefits package, may vary with employment status, link to benefits page. No specific pay or schedule details. So we should include sections: About the role (maybe a brief summary), Responsibilities (list of duties), Qualifications (maybe includes experience, language skills, physical demands), Skills (maybe technology savvy, organizational skills, etc.), Benefits (mention comprehensive benefits package and link). No Pay or Schedule because not specified. Avoid filler.
We must not repeat job title as heading. No Job ID. Remove boilerplate. Use - for lists. Use
for prose.
We need to preserve all substantive information. So we need to capture details: The role assists in launch of new hotel and casino projects, brand implementer, oversees pre-opening process, liaison between Corporate Support Center and owners/operators, etc. Then list essential duties under categories: Business Results, Leadership & Execution, Guest Engagement, Employee Engagement, Learning & Applying Expertise. We can combine into a single responsibilities list or separate subheadings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside sections, but we should stick to those headings. Could embed categories as or inside Responsibilities. Probably better to list duties as
- items, each containing the duty description.
We need to include all duties: Monitor opening, set metrics, work within budgets, drive programs to maximize ROI, monitor progression, validate areas, develop action plans, monitor social media, etc. Then leadership & execution: create/collaborate on critical path process, conduct weekly meetings, coordinate approval, collaborate with retail team, assist director of sales, assist properties in implementation of brand programs, review QA program, conduct meetings with partners, drive compliance, lead stakeholders, communicate constantly, develop relationships, operate ethically, utilize programs to help Save the Planet, present professional image. Guest engagement: present for approval guest facing items, work with local teams to create programs to monitor music/video/temperature/lighting/scent, conduct property walk-throughs, evaluate/adjust guest experience, ensure leased operations sync, ensure leased staff trained, act with guests in mind, leverage local music programs, attend client functions, demonstrate passion. Employee engagement: oversee/approve HR/Training managers, oversee proper org structure and training, work with local teams to create back-of-house areas, work with CSC and HR staff to adapt programs to local culture, review translated materials, serve as liaison, create positive environment, coordinate operations between departments, work as a team to complete required activities. Learning & applying expertise: assist/advise each area through implementation of brand standards/mentoring, conduct tests/knowledge validation/role-plays/ongoing discussions, support/facilitate at conferences, fully understand legal documents/licensing agreement, coordinate approval of brand creative etc., coordinate and communicate to ensure creative effective, listen to comments/feedback, make good decisions based on analysis/wisdom/experience/judgment.
Qualifications: Minimum 5 years’ experience in hospitality supervisor/management, preferably international brand, GM experience a plus; experience in property openings, preferably both new built and conversion; ability to prioritize and work on several projects simultaneously; technology savvy, strong command of various software applications – especially Microsoft Office (Word, Excel, PowerPoint); strong organizational skills; ability to form strong relationships with Hard Rock employees, partners, owners and outside organizations; high energy individual with effective and influential people skills; understanding of lifestyle hotel products and guest services; ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy; must be able to do extensive travel at least 80% of the time.
Language Skills: Must possess strong communication and listening skills, excellent speaking, reading and writing; comprehend and use technical or professional language, either written or spoken, to communicate complex ideas; ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees; multiple language abilities a plus, fluency in English required.
Physical Demands: Ability to move throughout hotels/casinos (standing, walking, kneeling, bending) for extended periods; ability to sit for extended periods; ability to make repeating movements of arms, hands, wrists; ability to express or exchange ideas verbally and perceive sound by ear; manual dexterity, hand-eye coordination, ability to work with hand above shoulders; ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds; ability to turn or twist body parts in a circular motion; ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Benefits: comprehensive benefits package that allows team members stay healthy, plan for future and maintain healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
We should not include "fill list" typo? Keep as is.
We should not include application instructions, EEO, etc.
Now produce HTML fragment.
Structure:
About the role
... summary ...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe separate Skills and Language Skills and Physical Demands under Qualifications? But we have a Skills section; we could put technology savvy, organizational skills, etc. However Qualifications already includes many skill-like items. Could split: Qualifications for experience and requirements; Skills for abilities like technology savvy, organizational skills, relationship building, etc. But we can also combine. The instruction: prefer a few substantive sections over many thin ones. So maybe combine Qualifications and Skills into one section? But we have headings list; we can include Qualifications and Skills separately if they have content. Let's see: Qualifications includes experience, GM experience, property openings, prioritize, technology savvy, strong command of software, organizational skills, ability to form relationships, high energy, understanding lifestyle hotel products, ability to deal with customers, extensive travel. Skills could be language skills and physical demands? Actually language skills is separate; physical demands also. But we could treat language skills as Skills, physical demands as maybe Requirements? But we have Requirements heading; we could put physical demands there. However the posting didn't have a separate "Requirements" section; but we can create one for physical demands. The instruction: include a section ONLY when the posting has real, specific content for it. So we can have Requirements for physical demands. Skills for language skills? Or we could put language skills under Skills. Let's decide:
- About the role: summary.
- Responsibilities: list of duties.
- Qualifications: experience and core qualifications (years experience, property openings, prioritize, tech savvy, MS Office, organizational skills, relationship building, high energy, lifestyle hotel understanding, customer service, travel).
- Skills: language skills (communication, speaking, reading, writing, technical language, pitching, multiple languages a plus, fluency in English required).
- Requirements: physical demands (movement, sitting, repeating movements, verbal exchange, manual dexterity, lifting up to 10 lbs, turning/twisting, tolerance to heat/cold/chemicals/noise).
- Benefits: benefits package description and link.
We should not include Pay or Schedule.
Now ensure we preserve all substantive information. Let's extract each piece.
About the role: The first paragraph: "Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description This position is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer” that ensures delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility. Oversees and supports all areas of the pre-opening process from construction (working with Project Development & Design group), sales and marketing, administration, operations, retail and casino (where applicable). The Operations Development Manager acts as the liaison between the Hard Rock Corporate Support Center (particularly, the Senior Director, Operations Development) and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors."
We can split: About the role could be the first sentences about team members and benefits? Actually that's more about company culture and benefits. But we have a Benefits section later. The "About the role" could be the description of the position: assisting in launch, brand implementer, oversees pre-opening, liaison. Let's put that.
Thus About the role: This position is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer” that ensures delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility. Oversees and supports all areas of the pre-opening process from construction (working with Project Development & Design group), sales and marketing, administration, operations, retail and casino (where applicable). The Operations Development Manager acts as the liaison between the Hard Rock Corporate Support Center (particularly, the Senior Director, Operations Development) and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors.
Now Responsibilities: list all essential duties grouped.
We'll create with each duty as - . Might be long but okay.
Let's list them:
- Monitor the opening of hotels/casinos and make recommendations to correct any deficient issues.
- Set and monitor success metrics.
- Work within budgets and drive programs to maximize return on investments.
- Monitor the progression of each functional area to ensure the project is tracking to completion to standard.
- Validate all areas of the property prior to opening/rebranding.
- Develop action plans for any areas of deficiency.
- Monitor social media and online review communications upon opening to ensure consistency with brand voice and discover areas for opportunity.
- Create and/or collaborate on the creation of critical path process.
- Conduct weekly meetings/conference calls with key stakeholders to communicate progress and opportunities.
- Coordinate with the Senior Director the approval by Corporate Support Center of brand creative, tactics, communications, promotional pieces, and brand collateral across key touch points including internet, email, and direct mail marketing.
- Collaborate with Corporate Support Center Retail Team to ensure a smooth and timely launch of the Rock Shop.
- Assist Director of Sales - Hotels & Casinos with the creation and coordination of sales programs.
- Assist properties in implementation of brand programs and review Quality Assurance Program with key stakeholders to maximize results.
- Conduct meetings with partners to communicate programs, implement products and procedures and discuss areas of opportunity.
- Drive compliance and understanding of the brand identity.
- Lead all hotel/casino brand stakeholders to conform to brand strategy, vision and tools.
- Communicate constantly with Senior Director and Corporate Support Center through regular reporting mechanics to roll out and provide feedback on brand initiatives.
- Develop and maintain positive relationships in the business and social community.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Present a professional image to employees, guests, clients, owners and investors.
- Present for approval all guest facing brand critical items to Senior Director/Corporate Support Center.
- Work with local teams and Corporate Support Center to create programs to monitor music, video, temperature, lighting, scents, to ensure atmosphere reflects that of the Hard Rock vibe.
- Conduct property walk
for prose. We need to preserve all substantive information. So we need to capture details: The role assists in launch of new hotel and casino projects, brand implementer, oversees pre-opening process, liaison between Corporate Support Center and owners/operators, etc. Then list essential duties under categories: Business Results, Leadership & Execution, Guest Engagement, Employee Engagement, Learning & Applying Expertise. We can combine into a single responsibilities list or separate subheadings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside sections, but we should stick to those headings. Could embed categories as or inside Responsibilities. Probably better to list duties as
- items, each containing the duty description.
We need to include all duties: Monitor opening, set metrics, work within budgets, drive programs to maximize ROI, monitor progression, validate areas, develop action plans, monitor social media, etc. Then leadership & execution: create/collaborate on critical path process, conduct weekly meetings, coordinate approval, collaborate with retail team, assist director of sales, assist properties in implementation of brand programs, review QA program, conduct meetings with partners, drive compliance, lead stakeholders, communicate constantly, develop relationships, operate ethically, utilize programs to help Save the Planet, present professional image. Guest engagement: present for approval guest facing items, work with local teams to create programs to monitor music/video/temperature/lighting/scent, conduct property walk-throughs, evaluate/adjust guest experience, ensure leased operations sync, ensure leased staff trained, act with guests in mind, leverage local music programs, attend client functions, demonstrate passion. Employee engagement: oversee/approve HR/Training managers, oversee proper org structure and training, work with local teams to create back-of-house areas, work with CSC and HR staff to adapt programs to local culture, review translated materials, serve as liaison, create positive environment, coordinate operations between departments, work as a team to complete required activities. Learning & applying expertise: assist/advise each area through implementation of brand standards/mentoring, conduct tests/knowledge validation/role-plays/ongoing discussions, support/facilitate at conferences, fully understand legal documents/licensing agreement, coordinate approval of brand creative etc., coordinate and communicate to ensure creative effective, listen to comments/feedback, make good decisions based on analysis/wisdom/experience/judgment.
Qualifications: Minimum 5 years’ experience in hospitality supervisor/management, preferably international brand, GM experience a plus; experience in property openings, preferably both new built and conversion; ability to prioritize and work on several projects simultaneously; technology savvy, strong command of various software applications – especially Microsoft Office (Word, Excel, PowerPoint); strong organizational skills; ability to form strong relationships with Hard Rock employees, partners, owners and outside organizations; high energy individual with effective and influential people skills; understanding of lifestyle hotel products and guest services; ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy; must be able to do extensive travel at least 80% of the time.
Language Skills: Must possess strong communication and listening skills, excellent speaking, reading and writing; comprehend and use technical or professional language, either written or spoken, to communicate complex ideas; ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees; multiple language abilities a plus, fluency in English required.
Physical Demands: Ability to move throughout hotels/casinos (standing, walking, kneeling, bending) for extended periods; ability to sit for extended periods; ability to make repeating movements of arms, hands, wrists; ability to express or exchange ideas verbally and perceive sound by ear; manual dexterity, hand-eye coordination, ability to work with hand above shoulders; ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds; ability to turn or twist body parts in a circular motion; ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Benefits: comprehensive benefits package that allows team members stay healthy, plan for future and maintain healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
We should not include "fill list" typo? Keep as is.
We should not include application instructions, EEO, etc.
Now produce HTML fragment.
Structure:
About the role
... summary ...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe separate Skills and Language Skills and Physical Demands under Qualifications? But we have a Skills section; we could put technology savvy, organizational skills, etc. However Qualifications already includes many skill-like items. Could split: Qualifications for experience and requirements; Skills for abilities like technology savvy, organizational skills, relationship building, etc. But we can also combine. The instruction: prefer a few substantive sections over many thin ones. So maybe combine Qualifications and Skills into one section? But we have headings list; we can include Qualifications and Skills separately if they have content. Let's see: Qualifications includes experience, GM experience, property openings, prioritize, technology savvy, strong command of software, organizational skills, ability to form relationships, high energy, understanding lifestyle hotel products, ability to deal with customers, extensive travel. Skills could be language skills and physical demands? Actually language skills is separate; physical demands also. But we could treat language skills as Skills, physical demands as maybe Requirements? But we have Requirements heading; we could put physical demands there. However the posting didn't have a separate "Requirements" section; but we can create one for physical demands. The instruction: include a section ONLY when the posting has real, specific content for it. So we can have Requirements for physical demands. Skills for language skills? Or we could put language skills under Skills. Let's decide:
- About the role: summary.
- Responsibilities: list of duties.
- Qualifications: experience and core qualifications (years experience, property openings, prioritize, tech savvy, MS Office, organizational skills, relationship building, high energy, lifestyle hotel understanding, customer service, travel).
- Skills: language skills (communication, speaking, reading, writing, technical language, pitching, multiple languages a plus, fluency in English required).
- Requirements: physical demands (movement, sitting, repeating movements, verbal exchange, manual dexterity, lifting up to 10 lbs, turning/twisting, tolerance to heat/cold/chemicals/noise).
- Benefits: benefits package description and link.
We should not include Pay or Schedule.
Now ensure we preserve all substantive information. Let's extract each piece.
About the role: The first paragraph: "Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description This position is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer” that ensures delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility. Oversees and supports all areas of the pre-opening process from construction (working with Project Development & Design group), sales and marketing, administration, operations, retail and casino (where applicable). The Operations Development Manager acts as the liaison between the Hard Rock Corporate Support Center (particularly, the Senior Director, Operations Development) and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors."
We can split: About the role could be the first sentences about team members and benefits? Actually that's more about company culture and benefits. But we have a Benefits section later. The "About the role" could be the description of the position: assisting in launch, brand implementer, oversees pre-opening, liaison. Let's put that.
Thus About the role: This position is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer” that ensures delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility. Oversees and supports all areas of the pre-opening process from construction (working with Project Development & Design group), sales and marketing, administration, operations, retail and casino (where applicable). The Operations Development Manager acts as the liaison between the Hard Rock Corporate Support Center (particularly, the Senior Director, Operations Development) and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors.
Now Responsibilities: list all essential duties grouped.
We'll create with each duty as - . Might be long but okay.
Let's list them:
- Monitor the opening of hotels/casinos and make recommendations to correct any deficient issues.
- Set and monitor success metrics.
- Work within budgets and drive programs to maximize return on investments.
- Monitor the progression of each functional area to ensure the project is tracking to completion to standard.
- Validate all areas of the property prior to opening/rebranding.
- Develop action plans for any areas of deficiency.
- Monitor social media and online review communications upon opening to ensure consistency with brand voice and discover areas for opportunity.
- Create and/or collaborate on the creation of critical path process.
- Conduct weekly meetings/conference calls with key stakeholders to communicate progress and opportunities.
- Coordinate with the Senior Director the approval by Corporate Support Center of brand creative, tactics, communications, promotional pieces, and brand collateral across key touch points including internet, email, and direct mail marketing.
- Collaborate with Corporate Support Center Retail Team to ensure a smooth and timely launch of the Rock Shop.
- Assist Director of Sales - Hotels & Casinos with the creation and coordination of sales programs.
- Assist properties in implementation of brand programs and review Quality Assurance Program with key stakeholders to maximize results.
- Conduct meetings with partners to communicate programs, implement products and procedures and discuss areas of opportunity.
- Drive compliance and understanding of the brand identity.
- Lead all hotel/casino brand stakeholders to conform to brand strategy, vision and tools.
- Communicate constantly with Senior Director and Corporate Support Center through regular reporting mechanics to roll out and provide feedback on brand initiatives.
- Develop and maintain positive relationships in the business and social community.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Present a professional image to employees, guests, clients, owners and investors.
- Present for approval all guest facing brand critical items to Senior Director/Corporate Support Center.
- Work with local teams and Corporate Support Center to create programs to monitor music, video, temperature, lighting, scents, to ensure atmosphere reflects that of the Hard Rock vibe.
- Conduct property walk
About the role
... summary ...
Responsibilities
- ... ...
Qualifications
- ... ...
This position is responsible for assisting in the launch of new hotel and casino projects and serves as the “brand implementer” that ensures delivery of a Hard Rock caliber, AAA Four Diamond, ready operation upon the opening of the facility. Oversees and supports all areas of the pre-opening process from construction (working with Project Development & Design group), sales and marketing, administration, operations, retail and casino (where applicable). The Operations Development Manager acts as the liaison between the Hard Rock Corporate Support Center (particularly, the Senior Director, Operations Development) and the owners/operators in each assignment, positively and professionally representing the brand in interactions with property management, owners and investors.
Now Responsibilities: list all essential duties grouped. We'll create- with each duty as
- . Might be long but okay. Let's list them: - Monitor the opening of hotels/casinos and make recommendations to correct any deficient issues. - Set and monitor success metrics. - Work within budgets and drive programs to maximize return on investments. - Monitor the progression of each functional area to ensure the project is tracking to completion to standard. - Validate all areas of the property prior to opening/rebranding. - Develop action plans for any areas of deficiency. - Monitor social media and online review communications upon opening to ensure consistency with brand voice and discover areas for opportunity. - Create and/or collaborate on the creation of critical path process. - Conduct weekly meetings/conference calls with key stakeholders to communicate progress and opportunities. - Coordinate with the Senior Director the approval by Corporate Support Center of brand creative, tactics, communications, promotional pieces, and brand collateral across key touch points including internet, email, and direct mail marketing. - Collaborate with Corporate Support Center Retail Team to ensure a smooth and timely launch of the Rock Shop. - Assist Director of Sales - Hotels & Casinos with the creation and coordination of sales programs. - Assist properties in implementation of brand programs and review Quality Assurance Program with key stakeholders to maximize results. - Conduct meetings with partners to communicate programs, implement products and procedures and discuss areas of opportunity. - Drive compliance and understanding of the brand identity. - Lead all hotel/casino brand stakeholders to conform to brand strategy, vision and tools. - Communicate constantly with Senior Director and Corporate Support Center through regular reporting mechanics to roll out and provide feedback on brand initiatives. - Develop and maintain positive relationships in the business and social community. - Operate ethically to protect the Hard Rock brand. - Utilize programs designed to help Save the Planet. - Present a professional image to employees, guests, clients, owners and investors. - Present for approval all guest facing brand critical items to Senior Director/Corporate Support Center. - Work with local teams and Corporate Support Center to create programs to monitor music, video, temperature, lighting, scents, to ensure atmosphere reflects that of the Hard Rock vibe. - Conduct property walk