Operations & Customer Support Coordinator

About the Role

This is a varied, hands-on office role at the heart of the business. You'll coordinate customer orders, transport and stock, while working closely with both customers and the warehouse team to ensure deliveries are completed efficiently. You may also assist in the warehouse during busy periods.

Responsibilities

• Coordinate transport and deliveries for customer orders
• Monitor stock levels and report replenishment needs using the ERP system
• Track incoming supplier deliveries
• Prepare standard customer quotations
• Respond to day-to-day customer enquiries
• Coordinate dispatches with the warehouse and book deliveries through the transport portal
• Maintain accurate customer and product records in Odoo (ERP system)
• Escalate technical or commercial queries when required

Requirements

• Organised and able to manage multiple tasks
• Friendly and professional when dealing with customers
• Confident using computer systems (ERP/CRM experience is an advantage)
• Calm under pressure and able to prioritise work
• Willing to learn about products and industry
• Experience in a trade, distribution or construction-related business is helpful but not essential