Customer Support & Operations Coordinator

About the role

Your Job As a Customer Service & Administrative Coordinator, you will serve as the first point of contact for customers, visitors, and business partners while helping ensure the smooth day-to-day operation of the office. In this role, you will provide exceptional customer support through multiple communication channels, maintain critical business records and customer data, and contribute to a professional, welcoming experience that reflects our organization's commitment to service excellence.

Responsibilities

• Serve as a trusted first point of contact for customers, visitors, and callers, delivering professional and responsive support.
• Build positive customer relationships by addressing inquiries through phone, email, and chat while ensuring a high level of satisfaction.
• Support business operations by maintaining accurate customer, order, and operational information across multiple systems and customer portals.
• Contribute to seamless office operations by coordinating communications, managing correspondence, and supporting administrative processes.
• Partner with internal teams to ensure timely documentation, record retention, and information accuracy.
• Maintain and evaluate customer scorecards for reporting

Requirements

• High school diploma or equivalent.
• Six months to one year of customer service, administrative, clerical, or related professional experience; or an equivalent combination of education and experience.
• Experience communicating effectively with customers, guests, and coworkers in both verbal and written formats.
• Experience using standard office equipment and computer applications in a professional work environment.
• Able to maintain accurate records and manage multiple administrative responsibilities while meeting established deadlines.

Qualifications

• Previous experience in a receptionist, customer service, front desk, or office support role.
• Experience working with customer portals, order processing systems, or business databases.
• Strong organizational skills with the ability to prioritize competing responsibilities.
• Experience supporting document management, records retention, or filing systems.
• Demonstrated ability to provide exceptional customer service in a fast-paced environment.
• Experience coordinating office events, meetings, or employee activities such as office lunches.

Skills

• Excellent communication skills (verbal and written).
• Proficiency in standard office equipment and computer applications.
• Ability to handle multiple tasks and meet deadlines.
• Strong organizational and prioritization skills.
• Customer service orientation.

Benefits

At Koch companies, we are committed to providing comprehensive benefits to support your overall wellbeing. Our benefits package includes:

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Life insurance and disability coverage.
• Retirement plans.
• Paid vacation/time off.
• Educational assistance.
• Infertility assistance, paid parental leave, and adoption assistance.

Pay

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Schedule

Hours are flexible to accommodate the needs of the role and the team.