Operations Crewmember Lead

Responsibilities

• Monitor the work of Operator Bridge Tunnel (OBT) contractors assigned to the client facility; to ensure quality control and contract compliance for performance of job duties.
• Work with the VDOT Operations managers and supervisors to determine the staffing needs of the facilities, support hiring goals, and coordinate contractor shift assignments.
• Participate in the candidate selection process, to include applicant tracking, sourcing, recruiting, interviewing, orientations, and onboarding.
• Serve as the coordinator and point-of-contact for newly classroom trained personnel to ensure in completing their field training.
• Develop employee schedules and serve as a first-line supervisor for personnel issues including unplanned callouts or non-appearance.
• Allocate time on-nights, early mornings, and weekends as needed to support a 24-7-365 client operation.
• Communicate and coordinate with VDOT HRHT Control Rooms regularly.
• Act as a U.S. Facilities representative during high impact events at the needs and request of the client.
• Provide regular presence at the Control Room, inspection booths, and crash houses to develop rapport with personnel ensuring quality of work performance.
• Monitor performance evaluation reports and timesheets to gauge employee performance.
• Respond to emergency situations relating to contract personnel and be alert to safety, access, and security protocols of the facility.
• Ensure personnel are regularly briefed on company and client priorities, initiatives, policies, safety and goals.
• Serve as the preliminary point of contact for all employees, responding to questions regarding personnel policies and procedures.
• Investigate accidents and complaints to include preparing reports for administrative review.
• Process leave request paperwork for personnel and assist with timesheet data input, review, approval, and submission to employee’s respective corporate offices.
• Create and maintain updated personnel files with contact information or other changes.
• Publish regular activity reports and progress documentation benefiting usage of the company and client.
• Participate in regular team and client meetings and briefings.
• Represent the company’s position and interests to external stakeholders.
• Any other duties as assigned by a supervisor and/or USF Senior Project Manager.

Qualifications

• Education: High School diploma or GED.
• Knowledge of Traffic Control operations and extensive customer service.
• Experience/Skill Sets: 2-3 years of experience directing and controlling traffic, as well as conducting and documenting vehicle inspections.
• Full range of physical mobility, visual perception, and general good health.
• Capable of multi-tasking and working in a fast-paced environment.
• In-depth knowledge of Hampton Roads interstate and local roadways.
• Computer literate; Windows-based application experience.
• Experience in radio and phone communications.
• General knowledge of vehicle mechanics and repair.
• Scheduling flexibility.
• Field experience.

Work Conditions

• 90-day probation period.
• Dangerous work environment associated with on-foot roadway movement.
• Significant all-season/all-hour operating conditions.
• Potential for significant periods of sitting or standing.
• May be subject to short or no-notice work assignments.
• Safety and organizational clothing and equipment required (provided).
• Monitored performance with routine evaluation.
• Frequent interaction with the public/media.

Pre-employment Requirements

• A fingerprint based Criminal History Records Check (CHRC) will be conducted prior to employment.
• Drug Screening will be conducted prior to employment.
• 18 years of age or older.
• Virginia Driver’s License in good standing.

Compensation

• $20.00 - $29.00/hourly
• Vacation
• Sick Time
• Paid Holidays
• 401-K