Operations Coordinator - Security (Part Time)

What you’ll do

• Build and maintain collaborative working relationships with on-site DC employees, the Security Team, Retail Operations, and third-party vendors
• On-Site Security Operations & Access Management:
• Provide on-site security coverage at the Distribution Center during scheduled shifts
• Manage visitor check-in via the Eden system; verify identities and notify hosts
• Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door
• Issue, track, and reconcile daily guest fobs with accurate sign-out records
• C Conduct scheduled interior and perimeter patrols
• Provide escort and monitoring for all third-party vendors on-site, including those performing repairs, inspections or facilities work.
• Serve as on-site point of contact for the police, fire, and EMS during emergencies
• Report security and safety equipment issues and ensure repairs are completed without compromising facility security
• Security Systems & Ticketing (DC and showrooms):
• Learn and become proficient in company’s security technology platforms and internal communication platforms
• Process security tickets for alarm codes, fobs, safes, and CCTV access across the Distribution Center and showroom locations, including activations, deactivations, and access changes
• Conduct security audits for the Distribution Center and showroom locations
• Utilize CCTV, Access Control, and Intrusion alarm systems to support investigations and resolve security issues
• Collaborate with the security team to maintain compliance with security policies and procedures
• Facilities Support:
• Serve as the on-site representative for the remote Retail Operations team on facilities matters
• File facilities maintenance tickets in BEHelp with complete on-site details, and provide ongoing updates to the Retail Operations team through resolution
• Follow up on open tickets, coordinate with vendors and Retail Operations and confirm completion or work
• Brief facilities vendors on issue context and observe work in progress and provide updates to Retail Operations
• E Escalate time-sensitive or high-impact facilities issues with urgency

Qualifications

• 1+ year of experience in operations, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus
• Familiarity with basic computer applications (email, ticketing system, messenger programs) to communicate. Comfort navigating between multiple software tools. Ability to manage multiple tasks in a fast-paced environment
• Familiarity with physical security technology (CCTV, access control, intrusion alarms) a plus; willingness and ability to learn these systems required
• Demonstrated ability to learn new systems, technology, and processes quickly
• Capable of working independently and collaboratively as part of a team
• Ability to follow written or verbal instructions, following all safety rules and procedures
• Strong oral and written communication skills
• Ability to maintain confidentiality with sensitive information
• Strong customer service orientation toward employees, visitors, and vendors
• Ability to build and maintain positive working relationships with on-site and dispersed teams
• Consistent reliability and punctuality for scheduled shifts