Operations Coordinator - Ocean Imports/Exports

About the Role

The Operations Coordinator ensures compliance with export clearance regulations set by various government agencies, tracks and updates freight movement, and coordinates between vendors, customers, and partners to process shipments.

Responsibilities

• Coordinate and arrange export/import services on behalf of shippers and international destination offices/agents from end-to-end.
• Create files, arrange pickups, and obtain shipment documentation for domestic or international transportation; liaison between parties to provide status updates.
• Respond to complaints, escalate issues to upper management when needed, and address customer emails requesting shipment status and proof of delivery.
• Use approved external providers to arrange transportation of goods and resolve miscommunication or disputes to ensure safe, on-time deliveries.
• Enter shipment and booking details accurately and submit required documentation (e.g., AES, EDI, Master, booking confirmation).
• Communicate with customers, vendors, partners, and other contacts to process shipments.
• Negotiate rates with vendors as required.
• Execute invoicing and close files according to established guidelines and KPIs.
• Provide daily activity reports to management.
• Handle other ad-hoc projects as requested by management.

Requirements

• Minimum 3 years of experience in Import and Export Ocean Operations.
• Strong communication and customer service skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to negotiate rates with vendors.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Cargowise experience required.

Skills

• Integrity: Adhere to Fracht’s Core Values and Vision; operate honestly and build trusting relationships with team members, customers, and vendors. Learn from mistakes without blame.
• Flexibility: Stay updated on new developments, procedures, and regulations; work efficiently in an environment with shifting priorities.
• Communication: Listen effectively and communicate clearly with team members, customers, and vendors; interpret and disseminate information promptly.
• Problem Solving: Measure effectiveness in understanding problems and making timely, practical decisions; work well individually or in groups to develop solutions.
• Accountability: Justify responsible actions and decisions to management; be a reliable team player who makes accurate decisions with urgency.

Physical Requirements

• Perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards.
• Maintain regular, punctual attendance.
• Ability to lift and carry up to 20 lbs.
• Ability to sit for prolonged periods in an office/desk environment.
• Ability to talk, listen, and speak clearly on the telephone.