Ocean Freight Operations Coordinator - Import

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

About the role

Coordinate ocean shipments for import, ensuring smooth and compliant logistics operations.

Responsibilities

• Coordinate ocean shipments for import, including booking and documentation.
• Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement.
• Prepare and process essential documentation such as bills of lading and customs declarations.
• Track shipments and update internal systems (e.g., CargoWise One); notify stakeholders of delays or changes.
• Arrange local transport and warehouse interactions for cargo pick-up and delivery.
• Maintain accurate shipment records and ensure compliance with customs and maritime regulations.
• Respond to customer inquiries and provide booking confirmations promptly.
• Support invoicing and basic cost entry tasks as directed by senior team members.
• Assist with general administrative tasks to ensure smooth operational workflow.

Requirements

• High school diploma or GED.
• 1–2 years’ experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered).
• Basic understanding of customs and maritime regulations.
• Familiarity with freight management systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Team-oriented with a proactive and customer-focused approach.
• Willingness to learn and take on varied operational tasks.

Physical Demands

• Generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods.
• Ability to occasionally lift up to 10 lbs.
• Ability to talk and hear required.
• Ability to perform repetitive motions required.
• Ability to occasionally move inside the office.
• Must be able to remain in a stationary position for up to 8 hours.
• Ability to move or position self to reach, lift, climb, balance, stoop, and crouch.
• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print.

Skills

• Technical knowledge of global forwarding operations.
• Computer skills, including good knowledge of Microsoft Office.
• Experience dealing with customers, with a strong customer focus and service ethic.
• Methodical, planned, and organized with strong attention to detail.
• Good time management.
• CargoWise One system software experience preferred.
• Results-oriented and resilient.
• Strong numerical and analytical skills.
• Proven problem-solving skills.
• Follows procedure.
• Planning, organization, and execution skills.
• Client-focused with strong service ethic and skills.
• Interpersonal/communication skills, especially listening.
• Excellent written/verbal communication skills.
• Team worker, with a natural tendency towards collaboration.
• Energetic, with a positive attitude.
• Self-confident and willing to take responsibility.
• Keen to learn and grow.
• Ability to balance and meet the expectations of the client, Toll, and shareholders.
• Self-management – takes responsibility for tasks, agreed timeframes, and outputs.
• Flexible to changing priorities and operational needs.
• Ambition to progress career within Global Forwarding.
• Exceptional personal standards of honesty, integrity, and professionalism.
• Results-oriented; achievement-driven.
• Intelligent, lateral thinker.
• Initiative and leadership; confident self-starter.
• Positive attitude.
• Respect and empathy.

Pay

In compliance with applicable state and local laws, the salary range for this position varies based on work location. Expected base pay range: (CA, IL, NY) $22.88/hour–$38.94/hour. Actual compensation will be determined based on geographic location, experience, qualifications, internal equity, and other job-related factors.

Benefits

• Paid vacation, sick time, and floating holiday time.
• Health benefits.
• Life insurance and personal accident insurance.
• 401k with company match.

You must be entitled to work in the United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.