Operations Coordinator, Career & Professional Development

About the role

The position provides program coordination for the Career & Professional Development (CPD) department within Wake Tech’s Career Services. CPD offers career exploration and job readiness training to a unique and diverse population which includes current students, alumni, prospective students, and community members. This position plays a vital role in maintaining operational excellence, delivering exceptional customer service, and facilitating the smooth execution of non-credit workforce classes and programs.

Responsibilities

• Manages, develops, and implements workflows for registration, scheduling, documentation, and reporting.
• Captures the student user experience including enrollment, course selection, and pathway planning.
• Serves as the primary point of contact for internal and external inquiries including community support agencies.
• Manages the contract lifecycle including creation, revision, and tracking.
• Collaborates with Workforce Development's Registrar to ensure compliance with college and system policies.
• Develops, maintains, and audits digital records via SharePoint and Teams.
• Serves as the primary liaison for instructor and student concerns, proactively addressing issues and collaborating with CPD leadership to implement timely and effective resolutions with a high degree of customer service.
• Coordinates the preparation and distribution of class materials, documentation, and instructor resources.
• Coordinates timely delivery of instructor resources both in-person and via SharePoint and Teams.
• Provides onboarding and operational training for new staff and instructors on CPD procedures and Wake Tech systems.
• Supports data collection and analytics in collaboration with the Associate Director, compiling class reports, service utilization metrics, and participant satisfaction data.
• Works closely with Career Services Event & Marketing Coordinator to develop marketing plans that promote courses, events, and community outreach.
• Participates in and supports events, activities, and outreach within Career Services.
• Additional duties as assigned by CPD leadership.

Requirements

• High School or equivalent
• Five years of administrative or program coordination experience, which includes at least three years of experience providing customer or user support.
• Experience using and managing cloud-based systems and applications such as Microsoft 365, Google Suite, etc.

Qualifications

• Associate's degree
• Experience in post-secondary education or training settings
• Experience supporting adult learners