Operations Coordinator

Who We Are

Joining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These values are outlined in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales.

Schedule

Monday – Friday, 5:30 am to 2:00 pm

Pay

$21 per hour, plus performance incentive programs that let you take control of your earning potential.

How Your Role Fits In

As an Operations Coordinator at our Menasha Distribution Center, you play a key role in ensuring smooth, efficient operations and customer satisfaction. This clerical position serves as a key resource to our customers, truck drivers, and warehouse employees. The Operations Coordinator carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Additional duties include answering phones and other clerical tasks as directed by the Manager.

Responsibilities

• Load Coordination: Oversee the scheduling and movement of all loads entering and leaving the distribution center.
• Customer Communication: Maintain clear communication with customers, truck drivers, dispatchers, and warehouse employees through email, phone, and/or in person.
• Data Entry: Accurately enter inventory data, create invoices, and generate bills of lading.
• Problem Solving: Assist in troubleshooting and resolving customer issues while maintaining quality control.

Requirements

• Positive attitude and strong work ethic; arrive ready to work hard and contribute to the team.
• Dependability: Reliable team player with a focus on safety and efficiency.
• Communication skills: Strong verbal and written abilities to work effectively with various stakeholders.
• Attention to detail: Ensure all data entry and load coordination tasks are handled accurately and efficiently.

Benefits

• Incentive pay based on role
• Tuition reimbursement
• Employee recognition programs
• Health insurance
• Paid holidays
• Paid vacation
• Additional benefits detailed on the company website