Operations Coordinator

About the role

Whipple Service Champions is looking for a highly organized, proactive Operations Coordinator to support growing operations across the market area. Based in the St. George office, the role serves as a shared market resource supporting multiple locations and teams in dispatch, scheduling, payroll administration, customer relations, and general operational support. The ideal candidate thrives in a fast‑moving environment, enjoys problem‑solving, communicates exceptionally well, and is willing to step in wherever the business needs additional support.

Responsibilities

• Provide dispatch and scheduling support as needed across the market area.
• Assist with coverage during vacations, PTO, high‑volume periods, and other staffing gaps.
• Provide additional weekend dispatch coverage when required.
• Help ensure technicians are scheduled and dispatched effectively to support customers and business needs.
• Communicate proactively with technicians, leadership, and customers when schedules or priorities change.
• Help identify and resolve scheduling or dispatch issues before they negatively impact the customer experience.
• Assist with payroll preparation, review, and administrative processes.
• Help identify and resolve payroll discrepancies in a timely manner.
• Maintain accurate employee and operational records.
• Partner with managers and centralized support teams to ensure information is accurate and submitted on time.
• Provide administrative support for other critical market functions as needed.
• Serve as an additional resource for escalated customer concerns and service issues.
• Help resolve customer concerns quickly, professionally, and with an ownership mindset.
• Coordinate with field leadership and technicians when additional information is needed to resolve an issue.
• Assist with customer follow‑up and communication.
• Help ensure customers receive a consistent experience regardless of which location or team is supporting them.
• Serve as a flexible support resource across the broader market area based on business needs.
• Build strong working relationships with local offices, field leadership, dispatch, payroll, and customer‑support teams.
• Develop an understanding of the unique needs, personnel, and operating practices of each supported location.
• Provide coverage and redundancy for critical office functions during vacations, absences, peak seasons, and periods of increased demand.
• Identify recurring administrative or operational pain points and recommend process improvements.
• Assist leadership with special projects and operational initiatives as needed.

Requirements

• Experience in HVAC, plumbing, electrical, home services, or another field‑service environment strongly preferred.
• Previous experience in dispatch, scheduling, office operations, customer service, payroll, or a similar support function preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow‑through.
• Comfortable working in a fast‑paced environment where priorities can change throughout the day.
• Ability to work independently while remaining highly collaborative with multiple teams.
• Strong problem‑solving skills and the confidence to take initiative.
• Comfortable handling difficult customer conversations professionally.
• High degree of discretion when working with employee, payroll, and customer information.
• Experience with ServiceTitan or similar field‑service software is a plus.

Benefits

• Full benefits including Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Ongoing professional development and leadership training
• A supportive, family‑feel culture backed by a fast‑growing, industry‑leading organization

Pay

Posted pay range: USD $50,000.00 – $55,000.00 per year.