Operations Coordinator

USPack · Englewood, NJ · 2 wk ago

Hybrid$21–$22/hrFull-time

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. Our focus every day is to help brands and businesses win in the delivery economy by staying ahead of the latest trends and developments that impact our business and our customers.

About the role

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). The role involves participating in contracting activities with Independent Contractors (IC’s) who provide delivery equipment and transport products from our clients’ locations to designated destinations as requested by the customer. This is an entry-level position.

Responsibilities

Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
Create routes pursuant to customer requirements.
Ensure ICs that accepted dispatch provide the delivery services and communicate changes to the dispatch department and ICs as needed.
Monitor the dispatch board to ensure customer-requested delivery times are being met.
Communicate any delays and/or problems to the customer and dispatch department.
Ensure ICs are providing services in the vehicle type requested by the customer.
Ensure compliance with IC log-in process and EC-mobile.
Work directly with ICs to assist with issues they may encounter while under dispatch.
Assist in arranging STAT coverage for customers as needed.
Restructure routes as requested by the customer to ensure on-time execution.
Ensure ICs are providing contracted delivery services in compliance with customer regulations.
Assist with contracting of ICs as needed.
Complete daily service reports as required by the customer.
Create and process administrative reports and paperwork as directed.
Follow up with ICs to ensure their paperwork is up to date.
Ensure ICs are providing services in a uniform shirt with a visible ID badge, as required by customers for identification and security purposes.
Perform other duties as assigned.

Requirements

Basic MS Office Programs (Outlook, Excel, and Word) experience required.
Proactive and resourceful with the ability to work effectively in a fast-paced environment.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline-driven.
Must maintain a valid driver’s license and clean, functional vehicle.
Ability to develop and maintain meaningful business relationships with customers.
Ability to lift up to 50 pounds on occasion.
Ability to work overtime as necessary.

Qualifications

College Degree or a High School Diploma with an equivalent combination of education and experience.
Six Sigma Green Belt Certification preferred.

Schedule

Shift Days: Monday through Friday
Shift Hours: 6:00 AM – 3:00 PM (Available to work extra hours, weekends, and holidays preferred)

Pay

Pay Rate: $21 - $22 per hour (dependent upon experience level)

Benefits

Full-Time Positions:

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays

Part-Time Positions:

401(K)
Paid Sick Time

About USPack

At USPack, we know our people set us apart. We invest in our team to help them grow every day, developing long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, demand collaboration, and recognize performance. Our core values guide our actions, interactions, and decisions:

Driven by integrity: We hold ourselves to high ethical standards, building credibility through honesty, transparency, and trust.
Driven by a passion for service: We empower others to succeed, proactively solving problems and going above and beyond.
Driven by collaboration: We work side-by-side toward common goals, fostering uncommon communication and measurable progress.
Driven by accountability: We take responsibility seriously, holding ourselves accountable to clients, the environment, and each other.
Driven by innovation: We embrace change, pushing forward with new ideas, approaches, and solutions to achieve what’s never been done before.