Operations Coordinator

About the role

At USPack, this position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This is an entry level position.

Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements.
• Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Auxiliary in arranging for STAT coverage for customers, as needed.
• Restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing services in compliance with customer regulations.
• Auxiliary in contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful.
• Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Benefits

• Full Time: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays
• Part Time: 401(K), Paid Sick Time

Qualifications - Experience, Education, Certificates, and Licenses

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days

Tuesday through Saturday

Shift Hours

8:30am - 5pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate

From $19.00 - $20 per hour (Dependent upon experience level.)

Travel

On occasion

Bilingual in Spanish

Required