Operations Coordinator

About the role

The Burke Museum has an outstanding opportunity for an Operations Coordinator (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team. Regular schedule: Sunday - Wednesday, 7:30am to 6:00pm.

Responsibilities

• Building Management (60%): Inspect Burke Museum facilities (including offsite storages) regularly, ensuring maintenance/repairs are coordinated with UW Facilities and/or pertinent building management; coordinate scheduling of facility maintenance/repairs with occupants as needed
• Facilitate access for campus facilities and safety teams, as well as outside contractors; ensure escort obligations are fulfilled for restricted areas
• Submit and track both absorbed-cost maintenance and chargeable work orders for building infrastructure, alterations, and critical systems; ensure timely and accurate record-keeping
• Support receiving operations; periodically provide reception office coverage and perform basic receiving duties
• Safely operate forklifts, lifts, pallet jacks and other equipment
• Coordinate Museum surplus processes; provide Burke staff with UW surplus policies/procedures/resources
• Care for supply inventory processes; purchase supplies with supervisor authorization and in coordination with Operations assistant
• Care for space usage of Quarantine Room and adjacent walk-in freezer; facilitate temporary storage of incoming material for Burke staff
• Use key database to issue/track allocations and generate reports
• Staff Support (15%): Direct work of classified Operations Assistant position and hourly student employees
• Advises Operations support staff regarding departmental policies and procedures
• Aid Operations Supervisor with developing student employee weekly work schedule
• Aid Operations Supervisor with student assistant recruitment and selection processes
• Recommend and implement strategies, with leadership approval, for process improvement and employee engagement
• Safety (10%): Proficient with Museum and University emergency policies and procedures
• Serve as onsite point of contact for emergency responders as needed
• Provide safety orientations to Burke staff
• Monitor facility for vandalism, suspicious or criminal behavior and report to UW Police or UW Facilities, as needed
• Support Burke frontline units with addressing disruptive visitor behavior as needed; de-escalate situations with aggressive visitors; inform UWPD of uncorrected disruptive visitor behavior as needed
• Coordinate and facilitate access for safety inspections; ensure escort obligations are fulfilled for restricted areas
• Ensure physical safety of building interior and exterior site during exhibit buildouts, construction projects, facility emergencies, and inclement weather
• Co-chair interdepartmental safety committee with Operations Supervisor
• Museum Security (15%): Perform daily building opening and closing procedures; support Burke Visitor Experience department with public-area closing procedures
• Administer burglar alarm systems; program alarm schedules and user panel/keypad codes
• Respond to alarms and building emergencies as needed
• Monitor surveillance system, export and archive footage as needed
• Program electronic access and operate access control system
• Process photo ID badge requests; generate reports using photo ID badge database

Qualifications

• High school graduation or equivalent AND two years of experience working at a cultural institution or in facilities management OR equivalent education/experience
• Bachelor’s Degree
• Experience with University of Washington safety and facility policies/regulations
• Experience with security, visitor services, and/or building management best practices in a museum environment
• Experience supervising college student employees
• Skilled in oral and written communication with diverse audiences
• Customer service experience
• Must work well in a team
• Proficient with Microsoft Office suite
• Willingness to interact with breadth of museum collections and concepts, particularly biological specimens or culturally sensitive items and issues
• Valid driver’s license
• CPR and First Aid certified

Working Conditions

• Able to work a regular schedule of Sunday - Wednesday, 7:30am to 6:00pm
• Able to frequently move and traverse about inside the museum and offsite storage locations; able to move about exterior museum grounds and between campus facilities; able to ascend/descend stairs and ladders; able to operate desktop computer, two-way radio, motor vehicle, and various equipment and machinery (i.e. power drill, hammer, scissor lift, pallet jack)
• Able to periodically remain on standby, in which off-duty activities are restricted in order to be immediately available for duty when called (duty shared with Director of Facilities and Operations Supervisor)
• Able to respond onsite within one hour
• Able to work in an environment visible to the public with visual and audible distractions
• Must wear long pants and closed-toe shoes during shifts
• Wear required credentials at all times and work attire/uniforms and name tags as required by position