Operations Coordinator
About the Role
Become an integral part of the U-Haul Self Storage Affiliate Network as a highly skilled and dedicated Operations Coordinator! In this dynamic role, you’ll work directly with independent self-storage owners and operators—known throughout U-Haul as our Storage Affiliates—to help them launch, manage, and grow their businesses using U-Haul’s WebSelfStorage platform. WebSelfStorage is a fully integrated, cloud-based self-storage management platform designed specifically for independent storage owners and operators. It gives facility owners the tools to manage their operations online while improving efficiency, streamlining processes, and creating opportunities for growth.
Responsibilities
- Guide new Storage Affiliates through the onboarding, setup, and implementation of their WebSelfStorage accounts.
- Provide personalized training to affiliate owners, managers, and employees on WebSelfStorage functionality and best practices.
- Support existing affiliates by providing knowledgeable guidance on procedures, workflows, and opportunities to improve operational efficiency, customer experience, and business growth.
- Troubleshoot account, software, and operational challenges while identifying and suggesting practical solutions and helping affiliates leverage WebSelfStorage tools and resources to maximize the performance of their facilities.
- Collaborate with internal departments on projects, initiatives, and process improvements that support the continued growth of the affiliate network.
- Contribute ideas and solutions that improve the affiliate experience and strengthen U-Haul’s position within the self-storage industry.
- Stay current on WebSelfStorage features, industry practices, and operational processes to provide affiliates with knowledgeable and effective support.
Qualifications
If you enjoy building relationships, solving problems, learning technology, and helping businesses succeed, the Operations Coordinator role offers an opportunity to make a direct impact on both our Storage Affiliates and the continued growth of the U-Haul Self Storage Affiliate Network.
Benefits
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
Note: This position is not eligible for employer sponsorship.