Operations Coordinator

About the Role

Triony Behavioral Health’s mission is to empower individuals on their journey towards mental wellness through personalized, evidence-based care delivered by a compassionate team of healthcare professionals. We are seeking dedicated and compassionate professionals to join our team. The ideal candidate will have a strong background in trauma care, a passion for mental health advocacy, and a commitment to providing high-quality, patient-centered treatment. The Operations Coordinator is responsible for leading the operational workflow of Triony Behavioral Health, ensuring regulatory compliance, assisting with contracts and external business partner relationships, and providing structure for day-to-day functions.

Responsibilities

• Ensure effective recruiting, onboarding, professional development, performance management, training, and retention of all Triony staff.
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary.
• Oversee the quality assurance committee to ensure compliance.
• Analyze internal operations and identify areas of process enhancement; create and oversee implementation of performance improvement plans.
• Verify that all employees follow relevant laws, rules, federal or state government regulations, and compliance regulations.
• Maintain office cleanliness and inventory of supplies.
• Coordinate scheduling and support day-to-day office operations to ensure efficient workflow.
• Provide administrative and operational support across multiple teams as needed.
• Oversee facility compliance and complete requirements based on the compliance schedule with TN State Licensure and The Joint Commission.
• Develop, implement, and revise nonclinical/administrative policies and procedures to maximize efficiency and quality of experience for clients and employees.
• Resolve problems that cross multiple divisions by reducing the impact of faulty processes, workflows, and automation that could negatively impact providers and clients.
• Identify and ensure non-clinical training needs at all levels of the organization.

Skills

• Ability to diagnose problems quickly and foresee potential issues.
• Attention to detail.
• Computer skills adequate to perform the requirements of the position.
• Professionalism.
• Excellent communication and interpersonal skills.
• Compassionate and patient demeanor when dealing with clients.
• Reliable and punctual with a strong sense of responsibility.
• Ability to prioritize and manage time effectively.
• High level of professionalism and adherence to ethical standards.
• Ability to maintain confidentiality and handle sensitive information.

Qualifications

• Required: Bachelor's Degree in Business Administration or similar.
• Required: 2+ years’ experience in Operations-focused administrative positions.
• Preferred: Extensive understanding of regulatory issues and compliance.
• Experience with Google Suite is required.
• Any other criteria required by the Governing Body.

Relationships & Supervision

Reports to: Governing Body

Benefits: Paid time off