Operations Coordinator

About the role

The Front Counter Operations Coordinator plays a vital role in keeping projects moving, supporting customers, and keeping the location connected. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in being the first point of contact for customers and field teams.

Responsibilities

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coinciding inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory, sales, and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

Requirements

• A High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.
• Basic sales support or marketing experience is a plus.
• Ability to lift up to 50 pounds.