Operations Coordinator

About the Role

The Beacom School of Business at The University of South Dakota is a vibrant, internationally accredited business school that has served students since 1927. It is the State’s flagship business school and a regional leader with consistently high national rankings. We are seeking a self-motivated, detail-oriented, and customer service-focused individual to provide support to the Prairie Family Business Association (PFBA), a Beacom School of Business outreach center. PFBA helps family businesses thrive through generations by providing a resource network for family business success.

Responsibilities

• Provide excellent customer service to PFBA members, sponsors, advisors, program participants, and partners
• Manage membership, sponsorship, and program invoicing, collections, and payment processing
• Complete financial transactions and maintain accurate records in Banner Finance
• Administer vendor contracts, purchasing processes, reimbursements, and vendor payments
• Maintain accurate member, sponsor, and participant information in HubSpot CRM
• Coordinate program and event registrations and assist participants with registration, payment, travel, and logistical questions
• Provide executive assistant support to the Executive Director, including scheduling, meeting preparation, travel coordination, and follow-up
• Provide administrative support to the entire PFBA team
• Coordinate day-to-day office operations and maintain organized electronic and physical records
• Follow University and Board of Regents policies and procedures related to financial, purchasing, contracting, and administrative activities
• Manage multiple competing priorities and ensure deadlines and follow-up activities are completed

Requirements

• Strong customer service focus with excellent oral and written communication skills
• Excellent attention to detail with proven ability to prioritize and problem solve
• Proficient in all Microsoft Office applications
• Aptitude for or experience in data entry, analysis, and reporting
• Able to work independently with little direct supervision
• Limited flexible hours and locations may be required for events
• Experience using Banner, WordPress, and HubSpot (CRM) software
• Office management experience
• Valid driver’s license, ability to travel, and occasional overnight stays

Qualifications

• Bachelor’s degree preferred, ideally in business, communications, or related field
• Experience in customer service, communications, or office management

Schedule

• 12-month term, 100% appointment
• 40 hours per week, plus some weekends and evenings

Working Conditions

• Office environment
• Repetitive motion, wrist movement (twisting or rotating), bending, stooping, twisting, climbing stairs, driving, fine finger manipulation (keyboarding), lifting above/below waist (light to moderate), pushing/pulling, sitting for sustained periods, use of both hands, walking, carrying, grasping
• Cognitive requirements: comprehension, memory, handling multiple priorities, reading, verbal and written communication, analyzing, frequent change, logic, multiple stimuli, calculations, reasoning, intense customer interaction, fast-paced environment
• Sensory requirements: color vision, depth perception, distant and near vision, hearing, peripheral vision, speaking, vision (with and without corrective lenses)