Operations Coordinator

About the role

Provides supervision and support to tellers to ensure professional customer service. Monitors and trains transactional staff while supporting marketing efforts and cross‑selling products. Ensures compliance with policies, procedures, and regulations affecting daily operations. Performs daily financial transactions, maintains operational efficiency, and manages cash operations including vault, ATM, and TCRs. Supports the client experience by delivering excellent service, resolving issues, and assisting with product knowledge.

Responsibilities

• Supervise and support tellers to maintain professional customer service.
• Monitor, train, and develop transactional staff, supporting marketing and cross‑selling initiatives.
• Ensure compliance with all operational policies, procedures, and regulatory requirements.
• Perform daily financial transactions and maintain operational efficiency.
• Manage cash operations, including vault, ATM, and TCR handling.
• Deliver excellent client service, resolve issues, and provide product knowledge assistance.
• Oversee risk‑management activities such as cash audits, record retention, and security controls.
• Lead team performance, manage workflow, and conduct performance evaluations.
• Promote sales, referrals, and staff development through meetings and training.
• Maintain security of assets, enforce access controls, and adhere to audit and security policies.
• Maintain accurate inventory of cash and other sensitive assets.
• Ensure compliance with internal controls, risk mitigation, and operational regulations.
• Perform additional duties as needed to meet center goals.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2–5 years of experience or equivalent education and training.
• Proficiency in Microsoft Office Suite.
• No specific licenses or certifications required; must pass background and credit checks.

Skills

• Leadership and team management.
• Operational oversight of daily banking activities.
• Customer service excellence.
• Risk management and compliance adherence.
• Effective communication.

Location: Onsite

Schedule: Monday‑Thursday 9 am–5 pm, Friday 9 am–6 pm, every other Saturday 8:45 am–1:15 pm.