Operations Coordinator

Role Overview

This position involves supervising and supporting tellers to deliver exceptional customer service, ensuring efficient daily banking operations, and maintaining compliance with policies and regulations.

Key Responsibilities

• Oversee cash operations, including vault, ATM, and TCRs, ensuring security and accuracy.
• Process transactions accurately, safeguard against fraud, and communicate updates on policies and procedures.
• Manage access controls, conduct cash audits, and uphold security standards.
• Lead client experience efforts, resolving issues promptly and supporting transactional efficiency.
• Drive sales through cross-selling, referrals, and explaining product benefits.
• Supervise, coach, and evaluate team members, manage workflow, and facilitate training and performance development.
• Conduct team meetings to promote sales, service, and compliance initiatives.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 2-5 years of experience or equivalent.
• Proficiency in Microsoft Office.
• No specific licenses required, but compliance with background checks and S.A.F.E. regulations is necessary.

Skills & Abilities

Strong leadership, operational management, customer service, compliance knowledge, and team development skills are essential for success in this role.