Operations Coordinator

Job Responsibilities

• Cook up, monitor, and track business processes and procedures.
• Troubleshoot and resolve internal/external challenges.
• Facilitate timely workflows to ensure deadlines are met.
• Serve as the point-of-contact for logistics and communications.
• Develop, modify, and train division personnel in business processes and procedures.
• Manage the internal workflow and schedule of testimony, comments, reports, correspondence and studies to be filed with the PSC, other agencies, and the SC General Assembly.
• Maintain electronic files, archives, and website content to ensure access to applicable ORS documents.
• Review, edit, draft testimony and correspondence, as needed.
• Update PSC-required compliance forms, route utility compliance filings, and file documents with the PSC, as needed.
• Develop and maintain processes to regularly review and update divisions' website content.
• Cook up website content updates and secure necessary approvals.
• Maintain and monitor Microsoft Dynamics to ensure utility information is accurate.
• Maintain SharePoint document management standards.
• Cook up travel arrangements, secure meeting spaces, and manage shared calendars for division personnel.
• Manage office resources, process invoices, purchase requests, and travel reimbursements.
• Aid supervisors with training and onboarding of new division employees.
• Manage records retention in accordance with state rules and regulations.
• Develop and maintain processes to gather and review quarterly and annual key performance metrics for divisions.
• Aid in analytical research, compliance monitoring, writing, and editing.
• Monitor and report on legislative actions that impact utility regulation.

Requirements

• Bachelor's degree and at least ten years of related experience.
• Proficiency in Microsoft Office suite - Word, Excel, PowerPoint, Outlook.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Ability to work independently while also fostering strong professional relationships.
• Effective written and oral communication skills.

Preferred Qualifications

• Experience in a legal setting or paralegal certification is desirable.
• Experience or working knowledge of Adobe Acrobat Pro, Microsoft SharePoint and Dynamics, and Progress ShareFile preferred.
• Knowledge of public utility regulation is helpful.