Operations Coordinator

ManufacturingFull-time

Lead artist partnerships including: reaching out/vetting potential artists, generating any social media marketing for artist reception, overseeing install/deinstall, organizing and executing artist reception.
Partner with outside organizations to host monthly events (2-6 partnered events each month) to engage the community and promote brand awareness.
Contribute lab social media content to central marketing and producing content for member newsletters.
Provide lab tours when GM is not available.

Absent GM, assist with the staffing of reception during lab business hours as needed.
Be visible and always delighted to assist.
Responsible for resolving member issues and escalating them when needed.
Be the first line of defense for IT issues and basic troubleshooting.

Ensure the lab opening and closing checklists have been completed and the lab is member ready at all times.
Review and process monthly invoicing/billing for accuracy and assisting with follow up on delinquent accounts according to AR process, escalating to GM when necessary.
Manage the stock levels and ordering of consumables being mindful of budget targets and controlling costs.
Create/maintain complete Member profiles in member management system with all necessary information and documentation.
Facilitate new member onboarding/orientation.
Oversee and ensure that all areas of the lab are well presented at all times.
Oversee and ensure that all operational systems are in working order and escalate issues to resolve in a reasonable timeframe.

Ownership of the service delivery for meeting and event bookings.
Ensure rooms are reserved in the systems and room time and services used are accurately billed for.
Support Area GM, GM of Ops or LM in coordinating catering for M&E.
Work with the EC team on meeting and event set up.

Ensure Experience Coordinators are fully trained on Lab operations and providing excellent customer service to Members and guests.
Be a coach for ECs when they have questions or are in need of additional training/support.
Actively support professional growth of Experience Coordinators.

Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels, retail).
Able to consistently deliver a high level of customer service.
A keen attention to detail and ability to be proactive in support of Team, Members, and Guests.
The ability to lead and delegate while holding Team Members accountable.
Excellent organizational skills including the ability to prioritize and multitask.
Able to work with grace under pressure and demonstrate flexibility.
Good basic IT knowledge and the ability to learn, use, and troubleshoot systems.

Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
Support and interact with members, visitors and lab staff.
Hearing – Ability to receive detailed information through oral and telephone communication.
Talking – Clearly expresses ideas by means of spoken word.
Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision).
Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Up to $1,000 in bonuses per quarter
80 % Paid Medical, Dental, Vision (Yearly Open Enrollment)
50% Paid Short-Term and Long-Term Disability
Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses
Paid Parental Leave Policy
401K
Employee Assistance Program (EAP)
Commuter Benefits
Generous Paid Time Off, Sick Time and company paid holiday
Education Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
Employee Referral Program

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