Operations Coordinator

About the role

This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

Responsibilities

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New York
• Drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road

Requirements

• A high school diploma or GED
• Some college education preferred
• 1-2 years of experience in logistics, freight transport, or third-party logistics (3PL)

Qualifications

• Highly skilled in problem solving and able to overcome challenges
• Thrives in fast-paced environments and works well under pressure
• Comfortable with or excited to learn about different technology and tools (Google Docs, Slack, iOS devices)
• Proficient in PC applications such as Email, Word, and Excel and Mobile apps
• Loves our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Capable of lifting up to 50 pounds safely
• Able to multitask and manage various tasks simultaneously
• Previous experience in startups is a big plus

Skills

• Driver's license with a clean driving record

Benefits

• Health benefits (Medical, Dental, Vision for full-time employees)
• Paid time off
• Paid sick leave
• 401k
• Snacks at the office
• Free laundry and dry cleaning (Rinse credit provided)

Pay

Initial Compensation: $20/hr for the first 30 days (training), and then increasing to $22/hr

Schedule

Typical shift schedule: 4:30PM - 1:00AM