Operations Coordinator

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success.

About the role

The Operations Coordinator provides comprehensive administrative and operational support to the organization, ensuring efficient day-to-day business operations, exceptional client service, and effective coordination across teams. The individual in this role must have strong interpersonal, organizational, and problem-solving skills, with a proactive and client-focused mindset. The Operations Coordinator acts as an ambassador of company culture, supports leadership initiatives, and participates in a variety of projects to drive growth and operational excellence.

Responsibilities

• Performs a variety of administrative duties including scheduling, document handling, and office support functions.
• Manages the reception area, answers phone inquiries, directs calls, and maintains effective telephone and mail communications.
• Provides first-class hospitality and customer service to internal and external clients, vendors, and team members; act as an ambassador of company culture.
• Assists with project communication, documentation, and completion; assembles presentations, compose correspondence and reports, and peer reviews client materials.
• Attends team meetings to take notes, document activities, and support the assembly and peer review of client presentations.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• High School Diploma or equivalent required.
• 1+ year of customer service experience in a professional office or customer support environment preferred.
• Basic knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures is helpful.
• Outstanding interpersonal and communication skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Intermediate to advanced skills in Microsoft Office (primarily PowerPoint, Excel, and Word). Must be computer literate with the ability to learn new software applications.
• Must be able to understand written and oral communications and interpret information written within policies.
• Ability to work independently with limited daily supervision and to work effectively in a team environment.
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
• Excellent customer service skills are a must.
• Valid Driver’s License may be required depending on location.

Benefits

• Competitive pay.
• Family health and wellness programs, 401K, employee assistance programs, paid time off, and paid holidays.
• Career advancement and development opportunities.

Pay

$18.00 - $35.58 per hour. The wage range for this role takes into account factors such as skill sets, experience and training, licensure and certifications, and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program.