Operations Coordinator

About the role

This is a fast-paced, multi-faceted position serving as a central hub of coordination for our Digital Systems team. In this dynamic, high-visibility role, you will interface daily with internal departments, external customers, and key vendors to drive efficient operations and project progress.

Responsibilities

• Manage the team inbox and work queues.
• Handle daily administrative tasks and customer inquiries.
• Assist with expense reports.
• Maintain accurate records within our D365 CRM.
• Proactively engage with partners to document customer product configurations.
• Manage complex pre-sales quote workflows—from initial request and order fulfillment through training delivery and post-sale follow-up.
• Facilitate seamless handoffs and clear updates across Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting.
• Design and maintain simple tracking tools, checklists, and status reports to give leadership full visibility into queue health, response times, and overall throughput.
• Ensure no task slips through the cracks and every customer request moves swiftly toward completion by taking ownership of routine workflows, problem-solving, and cross-departmental alignment.

Qualifications

We are seeking a sharp, highly task-oriented, and enthusiastic professional who thrives while juggling multiple priorities in a growing organization. Exceptional attention to detail, strong problem-solving skills, and a customer-first mindset are essential to succeed in this role.

• This position is primarily remote, with occasional travel to company sites or customer locations.

Pay

The expected pay range for a qualified person in this role is between $70,000.00 and $85,000.00 annually.