Operations Coordinator

We take pride in offering a competitive wage and a supportive work environment where you can grow your career through training and development opportunities.

About the role

The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction, and profitability. This position provides superior customer service and communication to internal and external customers and supports the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

Responsibilities

• Financial Operations
  • Oversee the accounts receivable process and maintain local collection contacts to support the centralized function.
  • Monitor weekly and monthly lease, contract maintenance, and special billing; take initiative to resolve issues in a timely fashion.
  • Establish and control all related processes to support customer service and branch profitability.
• Fleet Operations
  • Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
  • Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling, and other outside vendor support that is not maintenance related.
  • Partner with Fleet Services and establish a collaborative relationship of local/centralized functions to support licensing, permitting, citations, and other fleet operations.
• Process Analytics
  • Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
  • Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
  • Use systems or reports such as Qlikview or AS400 to understand operational dynamics for problem-solving and process improvement.
• Other Responsibilities
  • Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
  • Handle projects and tasks as assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• Interpersonal and relationship-building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• 2+ years of experience in customer service or financial administrative roles.
• Agile and quick learner who enjoys collaborative projects and continuous education.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a background investigation (including past employment, education, and criminal history), and drug screening.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, communicate verbally and/or in written form, remember and analyze information, and understand instructions or guidelines.
• Stand, walk, and sit; frequently use hands to touch, handle, and feel, and reach with hands and arms.
• Occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM

Pay

$23.00 - $25.00/hour, with a $3/hour shift differential for second shift (starting after 11 AM).

Benefits

Our excellent benefits plan keeps associates and their families happy, healthy, and secure. Learn more about our benefits.