Operations Coordinator

About the role

The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability. This position will be located at the Penske facility located at 65 Amflex Drive in Cranston, RI.

Responsibilities

• Oversight of accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion.
• Establish and control all related processes to support customer service and branch profitability.
• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related.
• Partner with Fleet Services and establish a collaborative relationship of local/centralized functions to support licensing, permitting, citations and other fleet operations.
• Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas.
• Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.
• Maintain district personnel files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
• Complete projects and tasks as assigned by the Branch Financial Manager and District Financial Manager.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.