Operations Coordinator

Support operational efficiency, effectiveness, customer satisfaction, and profitability by completing administrative processes for the branch(es). Provide superior customer service and communication to internal and external customers. Guide and inform the branch financial manager to contribute to branch performance and profitability.

Responsibilities

• Financial Operations
  • Oversee accounts receivable process and maintain local collection contacts to support centralized function.
  • Monitor weekly and monthly lease, contract maintenance, and special billing; resolve issues promptly.
  • Establish and control processes to support customer service and branch profitability.
• Fleet Operations
  • Complete Fleet Service activities: licensing, permitting, in/out service vehicles, research and process citations.
  • Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling, and vendor support.
  • Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations.
• Process Analytics
  • Perform process analyses and reviews in billing, 1211 reports, credit memos, citations, accounts receivable, licensing, etc.
  • Investigate and recommend solutions to issues affecting profitability.
  • Use systems like Qlikview or AS400 to understand operational dynamics for problem-solving and process improvement.
• Other Responsibilities
  • Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process new hire paperwork.
  • Handle projects and tasks assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• Interpersonal and relationship-building skills with ability to collaborate.
• Competent written and verbal communication skills.
• 2+ years of customer service or financial administrative experience.
• Agile and quick learner; enjoys collaborative projects and continuous education.
• Advanced computer skills: Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is essential.
• Willingness to travel as necessary, work the required schedule, and work at the specified location.
• Must complete Penske employment application, submit to background investigation (employment, education, criminal history), and drug screening.

Physical Requirements

The physical and mental demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Required to read, communicate verbally and/or in written form, remember and analyze information, and understand instructions.
• Frequently required to stand, walk, sit, use hands to touch/handle/feel, and reach with hands and arms.
• Must occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

$19.52 - $24.38 hourly

Benefits

Comprehensive benefits plan to support associates and their families. Learn more at penske.jobs/benefits.

Location

8685 Washington Blvd., Jessup, MD 20794