Operations Coordinator

About the role

OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. The IT Operations Coordinator supports the daily operational and financial functions of the Managed Services business, ensuring accuracy of customer invoicing, vendor reconciliation, procurement, and licensing while maintaining data integrity across Halo PSA, Pax8, and Microsoft 365.

Responsibilities

• Maintain customer records and billing information; perform client license audits
• Review completed service tickets for billing accuracy and validate billable time entries
• Process recurring monthly invoices and assist Accounting with invoice corrections
• Maintain recurring billing templates
• Support contract management and update service agreements
• Ensure projects are invoiced accurately
• Assist with PSA workflow improvements, IT inventory and tracking, and project and team coordination
• Provide administrative support to IT managers, directors, and the CIO
• Perform other clerical duties and special projects as needed

Requirements

• Associate’s or bachelor’s degree in Business, Information Technology, Accounting, or a related field (preferred)
• 2–5 years of administrative or operational experience
• Experience in an MSP preferred
• Strong written and verbal communication
• Intermediate to advanced Excel skills
• Strong analytical abilities
• Ability to work in a fast-paced environment and under tight deadlines
• Detail-oriented with strong organizational, time management, and prioritization abilities
• Ability to handle sensitive and confidential information
• Must work well with all levels of management
• Proficient with Microsoft products (Internet Explorer, Outlook, Word, Teams)
• Reliable internet and dedicated workspace

Benefits

• Medical, Dental & Vision
• FSA/HSA
• Life Insurance
• 401k
• PTO
• Education Reimbursement