Operations Coordinator

Position Summary

NeighborHealth is seeking an experienced individual to serve as Operations Coordinator in the Dental department. Under the supervision of the Administrative Director, the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department.

Responsibilities

• Manage the providers schedule templates in Epic, which includes opening/closing, and editing individual provider schedules
• Ensure timely checking-in and checking-out of all patients
• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach, as well as work queue management
• Maintains the department’s referral report, submits prior authorization requests
• Participates in the tracking of high-risk patients
• Aids in patient flow and waiting room management
• Coordinates the department recall/waiting list
• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers
• Coordinates and supports tasks associated with department’s performance improvement projects and compliance with regulatory requirements
• Supports onboarding of Boston University Dental Residents, as needed
• Handles all incoming calls that Patient Access Coordinators (PACs) cannot address and support front desk duties such as scheduling and phone handling when needed
• Verifies dental plans, benefits and coverage specific to patients’ treatment plan through various dental portals (DentaQuest, Delta Dental, etc.)
• Advises patients about out-of-pocket expenses and payment plan options
• Coordinates care for patients who need prior authorization for treatment plan
• Answer patient questions related to insurance, claims, and billing
• Create patient estimate plans, as needed

Qualifications

• High School Diploma or G.E.D.
• Prior work experience in a health care setting (call handling, scheduling, customer service) preferably in a dental clinic
• Preferred: Bilingual skills
• Working knowledge of insurance verification processes
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams
• Demonstrated ability to work cooperatively in a patient/customer centered, fast paced environment
• Exceptional problem-solving and conflict-resolution abilities
• Ability to handle sensitive and confidential matters with professionalism and discretion
• Proficiency in Microsoft Office Suite