Operations Coordinator

Responsibilities

• Welcome new residents and NACC patients by providing information about available supportive services, community resources, and the Resident Connections program.
• Develop trusting, strength-based relationships with residents and patients that promote housing stability, self-sufficiency, and overall health and well-being.
• Assess participant needs and connect individuals and families to appropriate community resources including housing supports, health insurance, food assistance, transportation, employment, education, childcare, behavioral health, physical health, and other social services.
• Develop and maintain partnerships with community organizations, service providers, Tribal organizations, and public agencies to expand available resources and improve access to services.
• Provide crisis intervention, referrals, and coordination with community partners including mental health crisis services, Adult Protective Services, and other emergency response resources when appropriate.
• Partner with Wellington Property Management and Simpson Housing Services to support residents experiencing lease violations or at risk of eviction by identifying barriers and developing plans to maintain housing stability.
• Carefully coordinate supportive housing services for residents while also providing resource navigation and care coordination support to NACC's broader patient population.
• Plan, coordinate, and facilitate resident engagement activities including resident meetings, health education workshops, support groups, cultural activities, social events, and leadership opportunities.
• Foster resident leadership by supporting the Resident Planning Committee (RPC) and encouraging resident participation in community decision-making and program development.
• Collaborate effectively with NACC, Wellington Management, Simpson Housing Services, and other community partners to coordinate services and ensure a team-based approach to participant care.
• Maintain timely, accurate, and confidential documentation including electronic case records, assessments, releases of information, case notes, intake and discharge documentation, and other required program records.
• Ensure compliance with program requirements, organizational policies, MN Housing, Hennepin County Housing Support, and other applicable funding and regulatory requirements.
• Participate in data collection, reporting activities, program evaluations, funding reports, and site visits as requested.
• Maintain knowledge of Housing First, Harm Reduction, trauma-informed care, motivational interviewing, and culturally responsive service practices to support participants with complex needs.
• Stay current on available community resources, housing programs, and emerging trends affecting the populations served.
• Participate in interdisciplinary team meetings, case consultations, community partner meetings, and organizational trainings.
• Promote a professional, respectful, culturally responsive, and inclusive environment that reflects NACC's mission and values.
• Perform other duties as assigned to support the successful operation of NACC's supportive housing and care coordination programs.

Qualifications

• Bachelor’s degree in human services, Social Work, Community Health, Public Health, Psychology, or a related field; equivalent combination of education and experience may be considered.
• Two or more years of experience providing case management, care coordination, supportive housing services, or resource navigation within a community-based or healthcare setting preferred.
• Experience working with individuals and families experiencing homelessness, housing instability, or other significant social determinants of health.
• Knowledge of affordable housing resources, supportive housing programs, and community-based social service systems.
• Experience working with individuals living with mental illness, substance use disorders, or co-occurring conditions preferred.
• Knowledge of Housing First, Harm Reduction, trauma-informed care, motivational interviewing, and person-centered service approaches.
• Experience collaborating with multidisciplinary teams and community partners to coordinate services and improve participant outcomes.
• Excellent verbal, written, and interpersonal communication skills with the ability to build trusting relationships across diverse populations.
• Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing effectively as part of an interdisciplinary team.
• Demonstrated ability to maintain accurate documentation, protect confidential information, and comply with organizational policies and applicable regulations.
• Commitment to providing culturally responsive, respectful, and strengths-based services that align with NACC's mission and values.
• Proficiency with Microsoft Office applications and the ability to learn electronic health records, case management software, and other technology platforms.
• Valid driver's license, reliable transportation, and the ability to travel locally as needed.