Operations Coordinator

This position serves a key role within the Office of Financial Aid and Scholarships and Call Center (OFASCC), acting as a bridge between financial aid operations, compliance, and systems teams to ensure efficient, accurate, and compliant delivery of financial aid services. The coordinator works closely with Financial Aid Systems leadership to monitor and improve business processes, configure system solutions, maintain documentation, and support the effective use of the student information system and related financial aid technologies. The role manages system enhancement requests, assists with reviewing and resolving system-generated processing lists, and helps identify opportunities to improve service delivery and operational effectiveness. In partnership with campus stakeholders, the coordinator contributes to enhancing student experience by ensuring financial aid systems and processes support student success and regulatory compliance.

Responsibilities

• Develop and maintain a strong working knowledge of the Office of Financial Aid’s Student Information System (SIS) as it impacts the processing of student accounts and financial aid.
• Develop and maintain a strong working knowledge of Federal Student Aid systems and utilities such as EDE Express, FAFSA Processing Portal, FAFSA Processing System, Common Origination and Disbursement, and the National Student Loan Data System as they impact the import and export of student financial aid information.
• Gather feedback from OFASCC operations, call center, and compliance teams through regular sessions regarding SIS functionality, business process, and system transition activities, and coordinate follow-up actions with the systems team.
• Administrate the Systems team request intake platform to assign and resolve escalations as they arise and to support the gathering of feedback.
• Assess financial aid stakeholder training needs and develop documentation, reference materials, and knowledge transfer resources to support effective use of the SIS and foster training of internal staff as a subject matter expert in areas of responsibility as well as general compliance-related training.
• Work with OFASCC system team leadership to monitor, track, and address issues with data files, communications, process scheduling, and review lists.
• Collaborate with the OFASCC systems team to research system and processing issues using federal, vendor, and professional association resources and recommend solutions or process improvements.
• Process and review system-generated exception reports assigned.
• Provide seasonal support to the OFASCC Systems Analyst in tasks involving the importing, exporting, and storage of financial aid records.
• Support efforts of SIS transition by identifying Financial Aid end-user requirements and acceptance criteria and cataloging required knowledge transfer steps.

Requirements

• Bachelor’s degree or 5 years’ experience working at a college or university.
• 2 years of experience in higher education administration.
• Experience using a student information database.
• Experience supporting and/or coordinating projects.

Qualifications

Preferred qualifications:

• A master’s degree in education, business, marketing, or a closely related field.
• Experience using Banner Financial Aid Software or Workday ERP.
• Bilingual (Spanish/English).
• 2 years of experience in the field of financial aid in a university or college.
• Demonstrated experience with project management or office administration.
• Experience using Microsoft Office Suite.

Skills

• Financial aid systems expertise
• Analytical problem solving
• Communication and collaboration
• Project management
• Documentation and training
• Accuracy
• Federal and state regulatory awareness

Schedule

• Full-time, 40 hours per week, exempt.
• Monday – Friday, 8:00 AM – 5:00 PM.
• Evenings and weekend work as needed.
• Hybrid schedule: 3 days in office and 2 days remote.

Pay

The anticipated salary range for this position is $58,189 - $61,500. The salary of the finalist(s) selected will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

Benefits

The University’s benefits package is comprehensive and offers:

• Medical, vision, and dental coverage.
• Free RTD pass.
• Tuition reimbursement.
• Life and supplemental insurance plans.
• Retirement plans and access to a long-term disability (LTD) plan.

For more details, visit MSU Denver’s benefits summary.