Operations Coordinator

About the role

This role involves supervising and supporting teller staff to deliver exceptional customer service while ensuring operational efficiency and compliance with policies and procedures. The position emphasizes leading the team to provide a positive client experience through coaching, training, and supporting sales and cross-selling efforts. It offers opportunities for leadership, staff development, and fostering a culture of excellent service and operational excellence.

Responsibilities

• Supervise and support teller staff to deliver exceptional customer service
• Manage cash controls and cash inventory
• Balance daily transactions
• Monitor ATMs
• Safeguard transaction records
• Conduct audits
• Maintain security protocols
• Supervise personnel and evaluate performance
• Ensure adherence to risk management and internal controls
• Coach and train staff
• Support sales and cross-selling efforts

Qualifications

• High school diploma or GED (bachelor's preferred)
• 2-5 years of experience or equivalent education
• Proficiency in Microsoft Office

Requirements

• Background checks
• Compliance with banking regulations