Operations Coordinator

Role Overview

This position is responsible for ensuring operational efficiency, client experience, team management, and compliance within a banking center.

Responsibilities

• Manage cash drawers, vault, and ATM processing while adhering to audit and security policies.
• Verify deposits, monitor cash limits, and ensure daily cash balancing and accurate records.
• Lead client experience efforts by delivering excellent service, resolving issues promptly, and promoting products through cross-selling.
• Supervise and develop tellers, conduct performance evaluations, and facilitate training and communication.
• Oversee risk management, compliance with policies, and operational audits to maintain internal controls.
• Assist with scheduling, coaching, and evaluating team members, and handle customer complaints and inquiries.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 2-5 years of experience preferred.
• Proficiency in Microsoft Office is required.
• No specific licenses are mandated, but background checks and compliance with regulations are necessary.
• Strong leadership, attention to detail, excellent customer service skills, and adherence to banking policies and regulations.